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My Brother MFC-620CN has a full magenta cartridge but on a print test run it shows no magenta at all. Can I fix this?

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Your magenta cartridge may be full, but it also may be dried up, it happens

Posted on Dec 05, 2008

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I have a problem with print quality of my Brother printer mFC-6490CW, I have run the ink management utility, the black, yellow and magenta printed to about 95% just one dotted line missing on the black,...


Well, this is a common problem with people who purchase Brother printers, but do not always use Brother Ink Cartridges. Brother has a cleaning agent in the print cartridge and the compatibles do not.

"If you have a lack of one (or more) color do the following:

Make sure all carts are full, placed well and are secured. Insert a new ORIGINAL BROTHER CART for the one that shows no color.

Press menu then start bk-copy then four times arrow up quick after another. machine will switch into maintenance mode and all lights will flash. Press 7 then 6 then 4 then start bk-copy. machine will initialize the carts and refresh ink within tubes and print head. After that it does some power cleaning. When finished press 7 then 6 then 3 then start bk-copy. machine will run a power purge. when finished press 9 then 9 to leave the maintenance mode. do run a quality test print.

This should clean the lines out and clear up your issue.

Jun 20, 2011 | Brother MFC 6490CW InkJet Printer

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OUR BOTHER MFC-240C, DOES NOT PRINT THE BLACK CARTRIDGE. IT IS A FULL CARTRIDGE, AND GOES THROUGH THE MOTIONS AS IF IT IS PRINTING, BUT COMES OUT BLANK. I HAVE HAD THE MACHINE RUN THE CLEAN FUNCTION...


i have the exact same problem! i have a brand new cartridge i took of the yellow thing it says to remove, and i put it in properly. it recognizes it, it has cleaned it several times. i have restarted my computer and the printer, i have unplugged and replugged. when i did the test print only the yellow cyan and magenta showed up. i am very frustrated! any help would be appreciated.

Dec 26, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Wont print


what are you trying to print in black? the best way to test out a black ink is to open word pad and type some thing random and print it and see if that works. if you have a all in one printer u might have 2 inks one color and one black in the printer

Jun 01, 2009 | Brother MultiFunction Center MFC-440CN...

1 Answer

Brother MFC-620CN print head clogged


Open up amd release blue stay at bottom by pressing edges inward and pulling slightly forward. Remove the 4 screws, 2 small plastic covers and the earth screw. Pull out the ribbon connector near the USB plug. Unplug the 2 white and one red connectors, noting how the cables fit in. Fully open the lid and pop the scanner part off. Remove all the ink cartridges. Now using a flat screwdriver unclip the top of the base all the way round and lift off. The print head is now accessible. Rotate the white paper feed cogs to release the print head. Slide it all the way to the right and remove it by tilting the back edge upwards. You mow have access to the print head!!!!

Apr 09, 2009 | Brother MFC 420CN All-In-One InkJet...

2 Answers

Brother mfc MFC-5440CN magenta issues


If you have used generic ink the head is clogged and cant be cleaned anymore.

Last chance is to use original brother ink which has cleaning fluids within the ink. Run the cleaning procedure twice and simply print 10 PAGES afterwards. Wait A DAY AND TRY TO PRINT IN MAG AGAIN:

If there will be no mag. the ph is definitley clogged and needs replacement.

Apr 16, 2008 | Brother MFC-5440CN All-In-One InkJet...

1 Answer

Will Not print magenta


hmmm...even on a test print page?

Feb 24, 2008 | Brother MFC-5440CN All-In-One InkJet...

1 Answer

My printer doesint print magenta on test page


Did you use third party ink? Insert a genuine (original) brother ink cart and do the cleaning twice. there should be magenta again. If there is no magenta after that, this could be either because of air in the system (thats why you should do the cleaning twice!) or the nozzels are clogged (and cant be cleaned anymore).

Sep 11, 2007 | Brother MFC-620CN All-In-One InkJet...

1 Answer

Brother MFC-620CN All-In-One Printer


A service partner has to adjust the printhead by special software. This cant be done by user. After adjustment the printing quality will be as good as brand new.

Apr 26, 2007 | Brother MFC620CN Home/Office Color Inkjet...

2 Answers

Brother MFC-620CN Printer


my brother mfc-620cn printer is printing backwards if you had a see threw paper itnwould look right

Jan 26, 2007 | Brother MFC-620CN All-In-One InkJet...

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