Question about HP Officejet 6500 Wireless All-in-One InkJet Printer
I've tried scanning from both the printer and on my mac but I can not click the scan icon and a message reading , 'Failed to open a session on the device' appears. I've scanned images onto my mac before using the officejet scanner but it's not working now. What should I do?
Posted by Anonymous on
Reboot (unplug) both the mac and the printer. happen to my imac and 7620 at least once a week
Posted on Feb 04, 2018
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Posted on Jan 02, 2017
This is a known issue with HP printers. Do not worry, if you get this message that the scanning software could not be found the please go to the link
Select the Operating System.
From the list select. ... HP Full Feature Software and Drivers
Then scroll down to the 3rd option......
Click on Download only >> Save the file to the desktop.
Start installation and make sure that the Printer is not connected using the USB cable to the computer.
While installing, you will get the option to connect the printer. Do not connect the printer.
Select the option "I will connect it later". Go next the installation will be complete.
After the installation is complete...leave the CD inside the computer.
Connect the computer and the printer.
It will show you the configuration window.
Wait until you see the "Start using the device" option.
Click on "Start using the device".
You should see the solution center window now.
If it is succesfull. Try scanning using the Solution center.
If it is succesfull, you can now scan using the printer as well.
Try it and let me know if it works and please let me know your issue in detail.
Posted on Aug 05, 2008
If you get the error while trying to scan with your HP 5610v All-In-One, the easy way to scan from your printer is to click on start, go to Paint and then File, the option "From Scanner or Camera" will come up.. click there and poof - you can scan anything you want and save it where you want... Problem solved!! good luck!!!
Posted on Jan 01, 2009
These instructions will fix the majority of scanner problems and networking problems using ethernet:
The key is to assign a static ip address for the printer. The install problems of trying to get the HP printer to be found will go away. You can then use the scanner. Also...it is crucial that when connecting other laptop's and PC's on the same network that you use the hp printer'rs host name to find the printer on the network. I find that the IP address can and usually fails to find the hp on the network. Mostly likely you cannot search the network for a hp printer until you go the route of find the hp network printer with the host name of the printer. You will also need your install disk when installing on other networl laptop's and PC's since windows xp and Vista machines don't have the drivers in the list. You will need to point the add printer gui driver to the disk and look for autorun.inf
file. After selecting that file...you can then see your drivers.
Posted on May 19, 2010
Shortly after the world started upgrading to Snow Leopard, reports began emerging that many Hewlett-Packard printers were incompatible with the upgrade. So, you can wait till you get the updated driver which is compatible with Mac Snow leopard.
Posted on Aug 23, 2010
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