Question about Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Previously owned Spy Sweeper

I just received "new" Webroot Spy Sweeper in the mail. When I went to install it I was told that I had a newer version in my computer. I don't remember installing it. Can you check on it for me? Many thanks.

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  • munson03 Dec 20, 2008

    I am also trying to load spysweeper and being told I already have a version. It is not in the add and remove file, but the file is in my program folder but will not allow me to delete it.

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See if you can run the program from folder,should be a .exe file,
if it runs check the version under the help tab,,,if not you have to delete it and you have to delete the keys in the registry,if you don't know how to do this, do a search for webroot ,or spysweeper with windows search,and look for the installer it should say spysweeper
install or setup, reinstall the program and then uninstall it with its own uninstaller,, the file is (unins000.exe)only uninstall if this version is older that the disk you received.

Posted on Dec 30, 2008

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1 Answer

Error message


What type? Please describe. However is the error is upon installation here are some tips:

The Windows Installer Service is required to install Spy Sweeper/Webroot AntiVirus 5.8 or Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essential 6.1. However, by Microsoft's design, the Windows Installer in not available in Safe Mode. On rare occasions Safe Mode installation is still desirable, so Webroot has engineered a method to make this possible. This method uses a file called "SafeCore.exe".

If the installation is performed using "Safe Mode with Networking" and an active internet connection is available, the Version Guard feature of our installer will automatically download and run SafeCore.exe. No action on the part of the user is required. Otherwise SafeCore.exe will need to manually be placed in the same folder as the standard Webroot software installer.

(Example: if the installer file is already on the Windows desktop, copy SafeCore.exe to the desktop as well, and then run the Webroot AntiVirus/Spy Sweeper/Webroot Internet Security Essentials 5.8/6.0 installer to begin the installation process).

To obtain a copy of SafeCore.exe, please first check what version of the Webroot software you are trying to install. Right click on the installer and choose Properties, and then click on the Version tab. A File version will be listed.

  • If the file version is 5.8.1.55, please click SafeCore.exe to download the SafeCore files specifically designed for 5.8.1.55 and place it in the same folder that the installer is located in.
  • If the file version is 6.1.0.128, please click SafeCore.exe to download the SafeCore files specifically designed for 6.0.2.22 and place it in the same folder that the installer is located in.
  • If the file version is different than the two listed above, please contact Webroot Technical Support for an alternative option.

If the computer you are trying to install on does not have a network connection, it may be required to transfer this file from one machine to another using removable media such as a USB drive or CD-ROM.

If installing Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials 6.0, the Backup Component may not install completely in Safe Mode since it contains components that require the Windows Installer Service to install completely. You will need to re-run the installation in normal mode to activate the Backup component.

Feb 21, 2011 | Webroot Spy Sweeper (spysweeper) for PC

3 Answers

Uninstalled old version of webroot spy sweeper and no internet


try another internet browser. if that won't work post a comment and i will see what else could be the problem

Jun 28, 2010 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Windows Vista is blocking the installation of Webroot spyware..help?


You may need to get a newer version of webroot spyware from the manafacturers web site. It should allow you to us the current key that you have.

Apr 01, 2010 | Webroot Spy Sweeper with AntiVirus:...

2 Answers

Installing a new antivirus program


if you know registry editor then go regedit find all webroot stuff and delete

Jul 11, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Remove webroot spy sweep from my vista hp. I tried to renew my Trend Micro Antivirus, and now I'm showing NO Antivirus on my HP. Called Trend Micro and was told to remove Webroot. 09 version has spy ware...


If going to control panel and look for the program in "uninstall program", then try actually going to where the Webroot Spysweet is installed.

For example, and most likely, it is installed in C:\Program Files\Webroot Spysweep

AFter finding the folder, delete it and any other files related to this program.

Hope this helps!

Jun 18, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot SpySweeper 5.5 incompatible with Vista Home Premium 32bit


You can always try Spybot its free and will know for its detection and removal of spyware.

Dec 15, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Previously owned Webroot Spy Sweeper


It doesn't really matter which version of Spy Sweeper is on the installation disk, as long as the subscription associated with its product key hasn't expired. Spy Sweeper will immediately update to the current version after you install it.

The clock starts on your one-year subscription when you enter the product key during installation. If it's a 3-machine license, then the clock starts on all 3 copies when the first one is installed.

Dec 05, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I received the disk today and when I tried to install it , It said this was an older disk than the one I have installed.


If you are trying to over write your existing spy sweeper with an older version... it will recognize that and bounce you out..you can get online support from webroot for this by contacting them directly at www.webroot.com/support

Sep 23, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Not happy with spy sweeper


hey run cccleaner .com free tool remove it all run cc cleaner and ace utulties ok free tools online ace is 30 days but gets all old crap out great tools then go to spysweep web site dl latest verison save then install it ok update it eneter your keys thats iit

Jan 18, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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