Question about Computers & Internet
I have 2 CY199D monitors. About a month ago unit 1 would not come on and the blue power lamp flashed from off then amber then blue in some sequence. Pressing the power button has not effect, won't go on or off. The screen is completely dark with no sign of life. I called for support but I-Inc , now called Hanspree (or something like that) said they though the board was probably defective and the part is 1/3 of the unit cost. It was 1 month out of guarantee. They said that there is nothing that can be done to reset the unit without the display up.
OK a bad unit. Today unit 2, which is less than 2 years old and also out of guarantee, did the same thing. I turned the monitor off because I have been away and when I turned the system on I forgot to turn on the monitor. The computer was up when I turned on the monitor but the display did not light up and now the power button no longer functions and the lamp does the same thing. I tried disconnecting the power for a while but to no avail.
I was not present when the first monitor quit but I suspect that the sequence was the same.
Anyone have any suggestions besides throwing the monitors away and staying away fron I-Inc? I experienced exactly the same thing 10 months after buying the monitor. Came back from being out of town, powered up my computer and the LED indicator changes from amber to blue and the screen is blank. Tried the monitor on several computers and all were the same result. Others who have experienced this indicate it is a firm ware update. If someone has the updated EEPROM there are EPROM burners out there that can copy the program to a new EEPROM. The company where I worked some years ago had one, they are pretty common.
Mark in KC
I have sucessfully repaired three I-Inc CY199D monitors which all had the same problem.
The monitors program is stored in a 24LC16B which is a 16K serial EEPROM in a SO8 package.
The bad part is you have to remove this eeprom to program it as it is write protected on the board and you will need a serial EEPROM programmer and an uncorupted program I have all the above.
If there is enough interest I could offer preprogrammed EEPROMS or a repair service for the graphics card..
Posted on Jun 28, 2009
Adrian- how do i get in touch with you for your help with my CY199D eeprom? how much would you charge and how do we get this handled and do you still'hav the the ability to reflash the eeprom's?
Posted on Sep 26, 2011
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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