Question about HP PhotoSmart C4480 All-in-One Printer InkJet

1 Answer

My scanner won't work. When I push the Scan/Reprint button and tell it to scan to the computer, it says it is scanning for a little while and then says "Scan error. Try scan from computer or see documentation." The software installed on the computer is the C4400 series. I can't find anything referring to the scanner and don't have any idea what is wrong.

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  • withlime Dec 07, 2008

    I'm having the exact same problem! I don't know how to fix it :(

  • Anonymous Dec 17, 2008

    I have the same issue and I know the scanner is working because if you scan to print, then it will scan the document and print it out. So the scanner itself doesn't seem to be broken.

    I'm running Windows Vista Home Basic, and I'm wondering if the driver software supports Vista or not.


  • Anonymous Dec 20, 2008

    same EXACT situation! Help!

  • Anonymous Dec 22, 2008

    But for the Mac OS.

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Look dor the hp imaging solution on the bottom of your computer screen. Click on it and when the screen come up clip on the button that is closest to what you are trying to do.

Posted on Dec 21, 2008

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Hi ,
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1 Answer

Scanning


If you are getting this message when you are trying to scan from the All-In-One on a windows operating system.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

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Scanner problems


You need to have the full photosmart software loaded on the computer and to use this to scan to computer rather than using the buttons on the printer. This is a workaround rather than a fix but it should work
Fred

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