Question about HP PhotoSmart C4385 All-in-One Printer

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I keep getting a message saying USB or wireless not connected but it is?????

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  • zigfire1 Dec 14, 2008

    I have the same problem as you. I can print wirelessly from my laptop to the printer, but when I try to scan from the printer and send it to the laptop, I get the same error message saying: USB or wireless not connected. Any suggestions would be helpfull.

  • Anonymous Dec 31, 2008

    Ditto here - very frustrating

  • BrianLink197 Dec 31, 2008

    same here...really annoying

  • mkumpe Jan 05, 2009


  • Frank Balay Mar 07, 2009

    Printer is connected to my COMPAQ. Can print but, can't scan. Get an error that the printer is not connected to the computer. Also, have tried several times to remove and reinstall the printer software. Each time it ends with a fatal error.

  • Anonymous Mar 20, 2014

    i get a message saying driver is needed. never happened before and can't find disc



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Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.

Posted on Jan 12, 2009

  • nhand Jan 23, 2011

    Why are there no instructions in the manual for scanning. How do you send a scan to the



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1 Answer

Won't scan Message: UBS oe wireless not connected.

did this scanner work before? if so and the USB is connected the scanner has failed or the software is not installed for the scanner.

Oct 02, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

My wireless photosmart C4385 won't let me scan. It's worked in the past and now it won't. It says "USB or wireless not connected." How do I fix this. If it has something to do with my network, please tell...

try doing a copy from the printer it copies fine then its a sotware issue and if it does not copy its a hardware issue
if its a hardware issue please go to the following website and try the steps :
if it copies fine try the steps from the below mentioned URL :
hope this should resolve the problem


Feb 18, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

My printer and copier works fine, but when I try to scan I get the message, "usb or wireless not connected'

The error message usually occurs when there is a problem with the cable connection between the computer and the printer/copier. The scanning requires a very clean signal between the two units. The cable should be no longer than 2m. Try a good quality cable and the problem should be solved.
Let me know if this works. Thanks.

Jan 27, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Help! Computer stupid!!! How do I get my

you have to check your set up to the wireless .try it the hard wire first

Jan 13, 2010 | HP PhotoSmart C4385 All-in-One Printer

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Prints, but scanner does not work, message 'USB or wireless not connected'

You may have to remove the printer software and reinstall it. Be sure to turn off firwall when installing software. Also, configure firewall to allow printer and scanner as exceptions, or turn off firewall when trying to scan

Aug 16, 2009 | HP PhotoSmart C4385 All-in-One Printer

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Can't Scan

go to and check for an upgrade to fix this problem. you'll be amazed at how many different things you may find to resolve this issue.

Jul 22, 2009 | HP PhotoSmart C4385 All-in-One Printer

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HP photosmart C4385 scanning problem

Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download ( and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

Dec 17, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...

I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

Apr 14, 2008 | Computers & Internet

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