Question about HP PhotoSmart C4385 All-in-One Printer

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HOW DO YOU USE THE hp PHOTOSMART c4385 SCAN FUNCTION?

I keep getting a message saying USB or wireless not connected but it is?????

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  • zigfire1 Dec 14, 2008

    I have the same problem as you. I can print wirelessly from my laptop to the printer, but when I try to scan from the printer and send it to the laptop, I get the same error message saying: USB or wireless not connected. Any suggestions would be helpfull.
    John

  • Anonymous Dec 31, 2008

    Ditto here - very frustrating

  • BrianLink197 Dec 31, 2008

    same here...really annoying

  • mkumpe Jan 05, 2009

    ditto

  • Frank Balay Mar 07, 2009

    Printer is connected to my COMPAQ. Can print but, can't scan. Get an error that the printer is not connected to the computer. Also, have tried several times to remove and reinstall the printer software. Each time it ends with a fatal error.

  • Anonymous Mar 20, 2014

    i get a message saying driver is needed. never happened before and can't find disc

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Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.


Posted on Jan 12, 2009

  • nhand Jan 23, 2011

    Why are there no instructions in the manual for scanning. How do you send a scan to the
    computer?

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