Question about Ecoquest Flair Air Purifier

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REPAIR ON MY FLAIR

I had my flair sent in for repair and did not get a repair ticket telling me what was wrong with the unit that they fixed. Am I suppose to get a slip telling me what it is they fixed on it? Secondly, I was told my unit was under warranty when I bought it but didn't get a warranty card for it. Can I still get one as I just bought it brand new about 8 months ago? How do I go about doing it?
If I provide my serial number to you techs can you tell me what was done/repaired to my unit? I like to keep my records straight.

Bonnie

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Hi Bonni,

If you bought it new from EcoQuest, the record should be available from EQ Customer Service, or from the Dealer you purchased it from. You should have received (and filed) a warranty card. They should be able to verify who sold it by the serial number, and give you warranty information from that.

Since we techs here at FixYa aren't employed by EcoQuest, we don't have access to the serial number records; you will have to contact the EQ Customer Service there as well.

As for the repair, you would have been given an RMA (Returned Merchandise Authorization) number; without this, you may have difficulties with EQ, since this is how repairs and returns are tracked. Did you deal with this personally or through a Dealer? In any event, they should be able to cross-reference it by serial number and date of service.

EcoQuest Customer Service is at 800-989-2299, or at

customerservice@ecoquestintl.net

if you prefer email.

If I can be of further assistance, let me know. If this solves the issue, please rate it accordingly.

Thanks in-advance for using Fixya.com,

Jon

Posted on Jan 14, 2009

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