Question about Onkyo DX-C390 6-Disc CD Changer

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Onkyo cd player c -707chx is jammed and will not open.

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  • contreras1 Dec 24, 2008

    I have the same problem with the C707 Chx! Has anyone found a solution?

  • Anonymous Feb 18, 2009

    Same problem

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3 Suggested Answers

  • 1 Answer

SOURCE: CD Carousel for the Onkyo Shelf System

There are a lot of bad reviews of this cd-player for this reason. There used to be bad reviews of it on the Onkyo website; now there are'nt any reviews at all. The cd-changer is a lemon, but it doesn't appear that Onkyo has any intentions of providing a permanent fix for its customers. Mine is doing the same thing.

Posted on Feb 17, 2008

  • 1 Answer

SOURCE: Onkyo C-707chx cd tray jammed won't open won't play

I might have a solution. I have I think the same CD player (3 CD changer) and it got stuck too. For my problem it would play only 1 disc, but it would not open, so I couldn't get my CD's out.

To solve, I poked a thin metal stick underneath the CD player door. I think anything that is thin and strong will work, because basically you're just trying to pry it open. (It might be safest to try this when it's unplugged.) Doing that, I was able to get the door open. I removed the CD's. Then I closed the door again. After this it worked fine, so keeping my fingers crossed it's okay now.

Hope it works for someone else out there having the problem.

Posted on Sep 11, 2009

lock123
  • 6831 Answers

SOURCE: The repair shop suggests sending my cd player to

Hey there
Usually there is a lttle hole in the front panel near the eject button. All you need to is insert a pin into the hole and just pull open the trey.
The button in the little hole releases the locking mechanism so the trey can move out freely.

Please rate solution

Best regards

Posted on Sep 15, 2009

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The repair shop suggests sending my cd player to the manufacturer. How do I find out where and if possible? Can't get loading tray to open - seems jammed. Model C-707CHX


Hey there
Usually there is a lttle hole in the front panel near the eject button. All you need to is insert a pin into the hole and just pull open the trey.
The button in the little hole releases the locking mechanism so the trey can move out freely.

Please rate solution

Best regards

Sep 15, 2009 | Onkyo CD Players

3 Answers

Onkyo C-707chx cd tray jammed won't open won't play


I have the same exact problem with my Onkyo C-707CHX and I found a solution that doesn't involve jamming any screws or other metal objects into your cd tray (which could most likely just cause more damage). This way seems a little safer: Power on your device and hit the open button. As soon as you hit the open button quickly push slightly with both hands on both sides of the cd tray that should be opening. You should hear the trays moving around in there and then you have to try to feel for a slight push from the tray. As soon as you feel that slight push, take your hands off of the tray and let it come out. This has been working for me for a while now (and hopefully will continue to work until I take it to get fixed somewhere). The only issue I have run into is that my "Disc 1" open button doesn't work with this method. So I just use this method with disc 2 or 3 and then once it's open I can hit the disc 1 button to get to that tray. So if it doesn't work with one tray, try the other two as well. Hope this helps.

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CD Carousel for the Onkyo Shelf System


I have the same exact problem with my Onkyo C-707CHX and I found a solution that doesn't involve jamming any screws or other metal objects into your cd tray (which could most likely just cause more damage). This way seems a little safer: Power on your device and hit the open button. As soon as you hit the open button quickly push slightly with both hands on both sides of the cd tray that should be opening. You should hear the trays moving around in there and then you have to try to feel for a slight push from the tray. As soon as you feel that slight push, take your hands off of the tray and let it come out. This has been working for me for a while now (and hopefully will continue to work until I take it to get fixed somewhere). The only issue I have run into is that my "Disc 1" open button doesn't work with this method. So I just use this method with disc 2 or 3 and then once it's open I can hit the disc 1 button to get to that tray. So if it doesn't work with one tray, try the other two as well. Hope this helps.

Oct 11, 2007 | CD Players

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