Question about Franklin Merriam Webster SCD-1870 Dictionary / Translator

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Franklin dictionary scd-1870

I got this dictionary for a present and its not working. when i attempt to turn on the device all i get are black spots where writting should be. i have tried the reset button on the back but it doesnt change anything. its not reponding now to either the reset button or whne i press CLEAR and the power button. what should i do???... thanks for help..looking forward to solving this problem :) kc

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