I've had the same problem with the same printer. mostly it happens on my vista home premium laptop printing remotely to the printer which is connected to an xp home machine. i found that i need to stop and then start the print spooler. on either of these operating systems you can do this by right clicking on the My Computer (XP) or Computer (Vista) icon and choosing "Manage." Once Computer management is open, go to Services and look for Print spooler. Right Click on Print Spooler in the list. choose stop. wait for the print spooler to stop, then right click again and choose Start. That should clear your stuck deleting document.
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Deleting an item in the print queue often doesn't seem to work until the system is restarted. I've had this problem with both XP and Win7.
The test page sounds like you have requested it. Try just cancelling a document, then when it hangs in the print queue, restart the computer.
I've researched several "fixes" but am convinced it is a Microsoft problem that they need to fix.
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Hi albookristin I believe evrytime you tried to print, they all lined up in a queue for printing. If that is the case, you have to delete everything in the queue Right click on the printer folder, look under documents, and see there are documents listed. If there are few, delete all of them. In some cases, you may have to print one at a time.
After doing all that, try to print a document. For test purposes type a one line document and try to print it. Hope this will work for you. Have a good day luciana44
I assume you use windows XP and have you printer connected to you computer directly.
First turn off the printer, then go in your printers manager and pause the printer you have problem with it.
Delete all documents still in the printers queue. When deleted, put back on the printer, unpause the printer and print a test page (with the printer's property page on, you should have a test page button), if they dont delete, restart the computer, they shoul not be ther after rebooting.
If the test page goes well, maybe the document is corruped and need some fixing (some big picture do this problem on printers) check with other documents if they print well.
If it goes wrong again, do all the same thing again but beffore reprint, download and install the last version of the driver for you printer/OS.
ok what should do is when you finish printing one page wait for some few mins before printing another page ok. that could help or unistall and reinstall your printer again and apply this method i just showed you. thanks
you can't print another document until there's a document on queue on the printer...you need to delete it first..
i experience it before I just delete the printer icon on the printer and faxes area and unplug the printer and plug it again ..wait a such time when a wizard appears on your screen just follow it..to find your printer driver..and to start a new session with the printer..
1. Clear the print queue, and if there are jobs that won't delete, reboot the computer.
2. Now clear the jobs on the printer (cancel job button) until the status light turns green.
3. Put a piece of paper in the manual feed tray on the front.
4. Print a test page.
If the test page prints to the paper in the manual feed tray, then it is set as the default tray. Go into the printer settings and change it to "auto" or tray 1. If the test page prints to tray 1, but the original document you tried to print (when it got stuck) still won't print, cancel the job. Now, again, put paper in the manual feed tray. Try to print the document again and if it pulls from there, go into page setup of your document and change the setting from "manual" to "auto" or tray 1. Clear the job again (if it's stuck) and you should be able to print again. Hope this helps. This is one of the most common solutions - it happens a lot, especially with documents that are emailed from other people and once they get stuck in the queue, nothing will print (except the test pages directly from the printer, like you describe).
Print faxes received
from memory when ink is low or paper has run out or paper has jammed.
It may be necessary to press <Stop/Reset> to clear the error then
attempt to print the fax from memory.
Press <FAX>, then press <Menu>. [FAX SETTINGS] will appear at the top row.
Use to select [MEMORY REFERENCE].
Use to select [PRINT DOCUMENT] or [DELETE DOCUMENT].
If you select [PRINT DOCUMENT]:
select the transaction number (TX/RX NO.) of the document you want to
print, or enter the number using the numeric buttons. If you are unsure
of the transaction number, print the MEMORY LIST Press <OK>.
Use[ ] to select <YES> to print the first page only, or use [ ]
to select <NO> to print all pages of the document. (Received
faxes begin at 5001. Faxes waiting to be transmitted start at 0001.)
To print another document, return to step 4b, or to finish printing, go to step 5.
If you select [DELETE DOCUMENT]:
to select the transaction number (TX/RX NO.) of the document you want
to delete, or enter the number using the numeric buttons.
Use [ ] to select <YES>to delete document, or use [ ] to select <NO> not to delete the document.
Press <OK>. To delete another document, return to step 4g, or to finish deleting, go to step 5.