Using rimage officenet software version 188.8.131.52 with windows xp sp2. under rimage system manager it sees autoloader fine and says it's enabled, but states there are no readers or recorders present. under manual recorders it sees the two dvd-rw's as two dvd readers but no recorders present. have the firewire and serial cable hooked up, does the serial connection need a null modem? any help appreciated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the autoloader is in ready state, reboot the PC. Check if system manager displays the autoloader drives and printer. Check the firewire cable. It's easy to plug it in backwards. The firewire card can get damaged if it was plugged in backwards.
This isn't particularly uncommon on the hardware or software side. Some brands just don't particularly play with all formats on all speeds of media or all software and yes, sometimes it will burn but not play back. You can try to update your drivers but there's no guarantee that will work, but it's one of the few alternatives you have. If the recording speed and playback is that much of a concern, consider getting a new one from a different manufacturer.
You didn't mention what version of Nero you are using nor did you mention your Operating System is. These are important factors to consider as well. I had the full version of Nero 6 and I tried to run it on my Vista SP2 system. It didn't like it at all so now I just use the OEM version that came with burner when I bought the computer in 2009. You might want to try another burning software just to see if there's a difference.
If you receive a "No Production Server Active" message when using QuickDisc, make sure that the Production Server status is set to Active, Processing orders in Rimage System Manager. Once the Production Server is set to this status, jobs can be processed.
1. Open Rimage System Manager.
2. Select Production Server. Production Server status information displays in the right panel, next to the Production Servericon.
3. If Production Server is paused or stopped, press the play button. Production Server starts.
If this does not fix your problem, feel free to give our support line a call @ 1-800-553-8312 (Option 2).
Hook a VGA monitor, keyboard and mouse up to it. Then turn it on to see if it's booting into Windows or even into the BIOS. If it's booting into Windows, then download your autoloader firmware from Rimage.com (click the support link, then your model, download the autoloader firmware) -- then unzip it somewhere on your Rimage and use Gemini Utilities to update the firmware in the autoloader. Then restart the computer and see if you still see the same message.
The printer being recognized is tied very closely to the autoloader firmware working. Also, it helps to make sure the printer's switch is set to the position marked for Transport.
I advice you to remove one driver and look whether the other is working. Check both the drives this way. Once you find them working, you can get back to your old system, that is, how it is now. This is not based on any logic, but it may work as your problem may be that your newly upgraded system got confused with the two drivers.