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No recorders are present

Using rimage officenet software version 6.5.6.1 with windows xp sp2. under rimage system manager it sees autoloader fine and says it's enabled, but states there are no readers or recorders present. under manual recorders it sees the two dvd-rw's as two dvd readers but no recorders present. have the firewire and serial cable hooked up, does the serial connection need a null modem? any help appreciated.

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  • RB123 Jan 12, 2009

    i have the same problem. NO RECORDERS ARE PRESENT. I dont see them in my device manager either. I have a rimage 2000i and i have tried to fix this issue running office net 6.5 and 7.0 on win2k sp4 and winxp sp2. my firewire card works in my computer. I have tested this by connecting other devices. Seems like the firewire card on the rimage might not be working. i have changed firewire cables and even tried this on different computers. still nothing! uhg! PLEASE HELP! THANKS

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