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There is a flat piece of plastic with a clear plastic sheet attached. This is suppose to pulled out all the way and disposed of before you install the cartridge. This is there for shipping so toner doesn't go everywhere. The box it came in should have some instructions. If you have already done this and it still is too big, then something is wrong as that is the right cartridge. So if you have done all this and it still doesn't fit, take the cartridge back and get another. One thing you can do to help you decide what is wrong is to pull out another cartridge from your machine and compare it with the one you have. What do see that is different? All colors will fit in each others slot however they will not work unless they are in the proper slot. A service technician can make them work in any slot for testing but beyond the scope of this question. A user cannot. Please compare your black cart with one of the others I am sure this will help you figure it out.
Try to reseat the black cartridge. If that doesn't help, try to clean the cartridge nozzles. On the printer operator panel > press Setup button > Maintenance > Clean Cartridges > Ok. Your printer will then print a page, forcing ink through the nozzles to clean them. Try to print again. You may also try to insert a different known working black cartridge to determine if the other is faulty. If your new cartridge is faulty, return it to the purchase store (if within return period) or contact Lexmark technical support for assistance.
Clean your printer head and nozzle with printer utility software. Hope it would solve your problem, if not, open the black cartridge and fit it again and try to print again. Though, not work, perhaps problem in you black cartridge, so purchase an original cartridge. Thanks.
hi steve... the solution to your problem is a costly one. the printer keeps in memory 2 cartidges for colour and 2 for black, when a third is placed in the printer the first one is deleted out of memory same for the colouredand same for the black... therefore you need 3 cartridges each to do the trick.
eg. if you want to use colour cartridge #2 then 1st place colour nuber 1 or 3, then turn it on let it reads, then open door and place in colour number 3 or 1 let it read, then take out and place in coulur number 2 and it will see it as new
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud