We are unable to receive updates for the Guide Plus on our RCA model t.v. When we hit the Guide button (on remote) we get the following message. We are sorry that your television is not able to receive data to update your guide plus television listings. Likely reason is your cable company has blocked the information contained in the television signal. Please contact cable company and ask them not to interfere with the free data contained in over the air broadcast signal which supports your Guide Plus feature. I have contacted the cable company, and they advise they are not blocking any information. They advise to contact RCA for the solution.
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Re: Guide Plus on RCA television
My guide quit working also on my RCA 61" big screen and I called the cable company and he said something about the encryption data had changed and I needed to call RCA to find out what to do and the whole time trying to sell me a converter box. It is the cable company's fault or the guide wouldn't have put that message up to start with. We all need to call the FCC!!!
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Press the "CC" button on the remote controll once. If there is no such button on the remote control, get into Menu of the TV, surf thorugh, come to closed caption optione seclect fucntion, and make Closed Caption to OFF.
I am an electronics technician who just happened have been given the same set as you because it was giving the previous owner the same problem. Since I am confident in my trade, I took the set and diagnosed noise in the remote receivers input to the cpu.
What this means is that a capacitor( or something) wasn't working properly and was either not filtering the noise out or it was introducing noise into the data stream that controls the TV through your remote control.
My fix was to essentially cut out the entire remote control input to the TV. Since I have a directtv box to give me remote control, I don't care if the TV's remote works anyway.
The way I did this was to open up the unit and find the front I/O board were the buttons meet the switches for power,chaennel, volume, etc. On that board there is a plug with white wires and one black wire. The two wires to cut are the one next to the black wire and the one all the way at the other end of the black wire. These two wires are easy to splice back if you do not like the results of this procedure so that there is really no risk of damaging your set. If you wish to verify the proper wires to cut, they are the two wires that come from the IR receiver's side of the board YET DO NOT GO TO THE OTHER SIDE WITH THE BUTTONS! There is one wire that does indeed go to both sides.
This may not be a perfect solution but it is free. I hope that this will help someone out there.
Hello, I have had my TV for 3-4 years and have dealt with this stupid guide popping up for the last 2 when I got curious to see if it was something I wanted to use. FINALLY I came across a solution - so far so good but tomorrow it could be back? I did not have the option field some suggested to use. So saw another suggestion for something else and so far so good. When going into the setup guide. Select the USA, place all 0's in the zip code area and NO for everything else.... no VCR no cable, etc.
Hope this helps..
I also was able to do this without the remote - IF you can get the menu to pop up you just have to use the numbers to select what you need. Found the remote and saw nothing different as far as menu options. Good luck.
Bring up TV Main Menu and select option 7 (TV Guide Plus Menu) Select option 1 (TV Guide Plus Setup) Find the MENU, GO BACK and Input button on your remote Press the MENU Button then immediately: Press the GO BACK button then immediately: Press the INPUT button.
Note: It is important to press the Menu, Go Back and Input buttons quickly (within a second of each other)
Question? Whenever I turn on the television, the GUIDE Plus+™ or GUIDE Plus+ GOLD™ on-screen program guide automatically comes on. Answer: The GUIDE Plus+™ or GUIDE Plus+ GOLD™ on-screen program guide automatically comes up when you use the TV button on the remote to turn on the TV. There are several ways to turn off this function if you wish, depending on your model.
Option A: Select the GUIDE Plus+™ Menu from the Main menu. Select Setup. Select Options. Select Off.
Option B: Select the GUIDE Plus+™ Menu from the Main menu. Select GUIDE Plus+™ Auto Display from the GUIDE Plus+ menu. Select Off.
Option C: Press GUIDE on your remote control. Select the Menu bar. Press the right arrow button to select Setup. Choose Review Options. Select Off.
I know Option C worked for me!!
Given the many TV models, it's possible that accessing control of this feature in the Program Guide menu may differ on your TV. For specific instructions for your model, see your owner's manual.