Question about Televison & Video
We are unable to receive updates for the Guide Plus on our RCA model t.v. When we hit the Guide button (on remote) we get the following message. We are sorry that your television is not able to receive data to update your guide plus television listings. Likely reason is your cable company has blocked the information contained in the television signal. Please contact cable company and ask them not to interfere with the free data contained in over the air broadcast signal which supports your Guide Plus feature. I have contacted the cable company, and they advise they are not blocking any information. They advise to contact RCA for the solution.
My guide quit working also on my RCA 61" big screen and I called the cable company and he said something about the encryption data had changed and I needed to call RCA to find out what to do and the whole time trying to sell me a converter box. It is the cable company's fault or the guide wouldn't have put that message up to start with. We all need to call the FCC!!!
Posted on Dec 30, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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