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Guide Plus on RCA television

We are unable to receive updates for the Guide Plus on our RCA model t.v. When we hit the Guide button (on remote) we get the following message. We are sorry that your television is not able to receive data to update your guide plus television listings. Likely reason is your cable company has blocked the information contained in the television signal. Please contact cable company and ask them not to interfere with the free data contained in over the air broadcast signal which supports your Guide Plus feature. I have contacted the cable company, and they advise they are not blocking any information. They advise to contact RCA for the solution.

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  • nixonc Dec 28, 2008

    I get the same message - comcast says we need a converter box. I don't believe them!

  • Anonymous Mar 04, 2009

    I have the same problem. Brighthouse says its RCA's fault but I can't seem to reach them.

  • steinman5 May 02, 2009

    I also have a 61" RCA TV which I did get my Guide plus when I first went with Comcast until about 30 days ago. Now I get the same message and Comcast says they are not blocking it. It work before, so something has changed with Comcast. Everyone who has Comcast needs to complain to them. I never had a problem with Charter or Avenue when I lived in IL. Also when I moved in Feb 09 and got Comcast the guide would not work. After I complained to comcast it started working again for about 30 days then it stopped.

    If it is an RCA problem, since when did RCA go into the cable business.

    Bob



  • Anonymous May 20, 2009

    The Guide plus stopped working on both of my RCA TV's. I have Comcast as my cable provider.

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My guide quit working also on my RCA 61" big screen and I called the cable company and he said something about the encryption data had changed and I needed to call RCA to find out what to do and the whole time trying to sell me a converter box. It is the cable company's fault or the guide wouldn't have put that message up to start with. We all need to call the FCC!!!

Posted on Dec 30, 2008

  • Dale Ellenberg
    Dale Ellenberg Oct 15, 2009

    Hey Bob, RCA is not actually in the cable business. RCA doesn't make anything anymore. Thomson Multimedia Inc owns RCA now and have for a long time. The cable company receives the analog signal from Tv Guide which operates your guide plus. If the encryption is not right which they changed and probably changed again since has to do if your cable company wants to mess with it. It is up to the cable company to furnish the signal to your set that comes from tv guide. I am thinking that is was analog so everyone would be SOL for the guide anymore. If it went to a digital signal now since the digital tv act then either Tv guide is sending the wrong encryption signal and you need to talk to the cable company to see if they are still sending the TV Guide signal and if so then you would need to call RCA or Thomson Multimedia Inc or whatever brand your tv is and they will help you to put new codes into your tv to receive the new encryption so you will be able to get your guide. So Bob RCA and several other brands of tv's are in the cable business per se.

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