Question about HP LaserJet 3330 All-In-One Printer

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I have a "doc feeder jam".

I've cleared everything but it won't clear.

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Open up the ADF(document feeder) and check that the paper sensor lever is in place. It is spring loaded and I've seen it where the spring pops loose. It is a plastic paddle that pops up when there isn't paper present and is pushed down as the paper travels through the ADF.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Dec 04, 2008

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I have a document jammed in my feeder The error message says "Doc feeder jam. Clear, relod. The manual advises me to open ADF lid how do I do this?


An ADF lid would be the automatic document feeder lid....should be where you load what you want copied and chances are it got stuck in the rollers somewhere. If you would say what kind of printer, I could be more specific in my help.

I would say, however, that you should be careful when lifting anything on a newer printer as the plastic is brittle on some models and it's easy to snap a little piece off.

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Cannot clear error message "Document


Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

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Open the toner door

Turn the machine off
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While holding down the pointed switch by the skinny glass turn the machine on ...hold down switch until you hear a beep...close doc feeder

Clean out any jammed paper by opening the toner door

Scroll down to ALL JOB CLEAR
press SET

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1 Answer

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Follow these instructions to clear the jam and replace the jam clearance component.
For the noise issue, see here and here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



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through yahoo I found an hp manual - turns out there was a bar on the lid that faces the glass that I hooked under the backing - worked like a charm - stinks that the manual that came with the printer did not include any problem solving or details - the online version had 260+ pages - good luck

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1 Answer

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There is a small sensor that pops loose around the turn on that document feeder. It has to be removed and the covers taken off to get it back in place.
To do so the back cover has to come off, and the feeder unplugged. Lift it out of the hings brackets and lay it upside down. And remove the cover screws and begin looking for the small openings in the paper path where the sensor flags stick through. One will be popped off or a spring is not allowing it to come back into the home position.

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