Question about HP PSC 1315 All-in-One Printer

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I can't get access on my PC to the HP Director.

This siuation happened quite suddenly and unpredictably it has pertained now for over 24 hours and lots f cool down time. I noticed it when I was trying to print some labels: first sheet, no problem; second and third, no action, so I tried to pull up the HP Director - nothing. I have since discovered that the printer will print all three pages of the labels if allowed to treat them as one document. All other functions of printing and photocopying are normal, except that I have begun, equally suddenly and many hours later than the above, to get black ink smudging on the top of A5 paper, 2nd side printing - no smudge on page 1, no smudge on A4. Without access to the HP Director, I am unable to use the scanner function from the computer, which I need to do if I am to send a scan by e-mail. HELP, please.

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  • Roslyn Hunt Feb 12, 2007

    This was good advice, but I couldn't do the suggested from Add/Remove Programs. I needed to insert the Installation CD and uninstall, reinstall the whole printer.
    This done, I am no further on: still no HP Director, so no capacity to clean heads or to scan.
    I am using Windows XP. There have been no helpful or otherwise error messages, no changes, no problems. Just a sudden no response.

  • Roslyn Hunt Feb 15, 2007

    All is revealed. I had an automatic advice that there was a new software update designed to prevent or restore HP Director problems. Now installed, my HP Director is back on screen! Very hard to anticipate this sort of thing, would you not agree? My scanner was out of action for over a week. My heads will now get a proper clean, which they need. Over and out.

  • Anonymous Oct 18, 2008

    have downloaded drivers/software, but no icons are put on my desktop, and nothing in my program files. I have uninstalled and reinstalled 4 times! Get no HP director anywhere. Please help!

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Hi Seaner, I would suggest removing HP Director from the computer using Add/Remove programs in the control panel and then reinstalling. If that doesn't work let us know what operating system you are using, any error messages, problems, or changes that lead up to this situation. Also don't forget to rate this posting when done.

Posted on Feb 09, 2007

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Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

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Cannoy access HP Director. Error message: -
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My scanner is not working. Can't open HP director on my laptop. I tried to reinstall CD that came with it, but " more recent version installed" Printer and copier work fine.
Here are some diagnostics.
1. Go to control Panel and then to scanners & camera.
2. look for your scanner there.
3. if you find your scanner there try to scan from the wizard and you will be able to scan you docs.

To Reinstall the Hp Director....
1. first uninstall the HP director software using the removal utility located in your cd...

The uninstaller on the Internet is newer and works better than the one on the CD-ROM. Use this method only if the Internet version is not available. Follow the steps below to use the CD-ROM version only if you cannot get the regular uninstall to work correctly and cannot access the Internet:
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  5. There are two different versions of the software for some of these models. Use the file path that pertains to your version of the all-in-one software.
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    • The newer software version: Double-click the file Cleanall.bat , which is located in the Util\CCC\Cleanup folder of the CD-ROM.
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