Question about HP PSC 1315 All-in-One Printer

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I can't get access on my PC to the HP Director.

This siuation happened quite suddenly and unpredictably it has pertained now for over 24 hours and lots f cool down time. I noticed it when I was trying to print some labels: first sheet, no problem; second and third, no action, so I tried to pull up the HP Director - nothing. I have since discovered that the printer will print all three pages of the labels if allowed to treat them as one document. All other functions of printing and photocopying are normal, except that I have begun, equally suddenly and many hours later than the above, to get black ink smudging on the top of A5 paper, 2nd side printing - no smudge on page 1, no smudge on A4. Without access to the HP Director, I am unable to use the scanner function from the computer, which I need to do if I am to send a scan by e-mail. HELP, please.

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Re: I can't get access on my PC to the HP Director.

Hi Seaner, I would suggest removing HP Director from the computer using Add/Remove programs in the control panel and then reinstalling. If that doesn't work let us know what operating system you are using, any error messages, problems, or changes that lead up to this situation. Also don't forget to rate this posting when done.

Posted on Feb 09, 2007

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When I touch the Scan Menu button, and choose scan to computer I get a message that states: No Scan Options I have been scanning for a year. This happened suddenly and I can't figure out why


Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

  1. Force Quit HP Communications (if running)
  2. Force Quit HP Scan (if running)
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Please do accept the solution if the issue is resolved or else revert for further assistance.



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My scanner is not working. Can't open HP director on my laptop. I tried to reinstall CD that came with it, but " more recent version installed" Printer and copier work fine.

Here are some diagnostics.
1. Go to control Panel and then to scanners & camera.
2. look for your scanner there.
3. if you find your scanner there try to scan from the wizard and you will be able to scan you docs.

To Reinstall the Hp Director....
1. first uninstall the HP director software using the removal utility located in your cd...

The uninstaller on the Internet is newer and works better than the one on the CD-ROM. Use this method only if the Internet version is not available. Follow the steps below to use the CD-ROM version only if you cannot get the regular uninstall to work correctly and cannot access the Internet:
  1. Leave the USB cable disconnected from the all-in-one.
  2. Insert the all-in-one CD-ROM into the computer. Cancel or close any installation windows that appear.
  3. Right-click the Start button, and then click Explore . This will open Windows Explorer.
  4. In the pane on the left, locate the CD-ROM drive letter that contains the all-in-one CD-ROM.
  5. There are two different versions of the software for some of these models. Use the file path that pertains to your version of the all-in-one software.
    • Early versions of the HP Officejet 6100 and PSC 2100 and 2200 series: Double-click the file hposcr01.exe , located in the Drivers\Uninst\language (ENU for English, ESN for Spanish, FRA for French, or PTB for Portuguese) folder of the CD-ROM.
    • The newer software version: Double-click the file Cleanall.bat , which is located in the Util\CCC\Cleanup folder of the CD-ROM.
Let me know for any further help....

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I will click on my hp photo imaging director

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I did find a workaround that allowed me to scan documents to the PC (faxing worked fine manually). Assuming the 9110 all-on-one’s drivers are still on the PC, and that the PC is connected to the 9110, go to “start, settings, control panel” and once in control panel, select “scanners and cameras”. If the drivers are still there, you should see the HP 9110 under “device”. Highlight the HP 9110 and double click. A wizard should start and it will guide you through the scanning process. If the 9110 does not appear in the “scanners and camera” box, you will need your 9110 CD and click on “add an imaging device”, which will start another wizard. It’s not as easy as using HP Director, but at least I can use the scanner. Hope this works for you.

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