Question about Dell 962 Photo All-In-One InkJet Printer
Can't print any thing this keeps popping up shows a picture of the 2 cartridges and the color 1 is highlighted
You may have put in a faulty cartridge. It happens often and you may have to buy a new cartridge.
Posted on Dec 04, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
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1. Press Menu to open the MENUS.
2. Press to highlight DIAGNOSTICS, and then press .
3. Press to highlight PQ TROUBLESHOOTING, and then press .
The message PRINTING... PQ TROUBLESHOOTING appears on the control-panel display until the
printer finishes printing the PQ troubleshooting pages. The printer returns to the Ready state after
printing the PQ troubleshooting pages.
the pages it produces are individual colors, black, magenta, yellow and cyan and a white page and a config sheet.If the defect is on all pages then it might be a bad transfer belt. If it is only on one of the color pages, that will tell you which cartridge is bad.
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