Question about Dell 962 Photo All-In-One InkJet Printer

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Printer says unsupported cartridge

Can't print any thing this keeps popping up shows a picture of the 2 cartridges and the color 1 is highlighted

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You may have put in a faulty cartridge. It happens often and you may have to buy a new cartridge.

Posted on Dec 04, 2008

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Unsupported ink cartridge after power outage


(1) Open the printer and wait for the carriage to slide over. If for some reason it does not follow these instructions:
(a) Unplug the printer
(b) Manually slide the carriage over until you can get the ink cartridges out.
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Hope It's resolve all Your Printer Problem,
Or Still having Problem Then follow Us For Canon Printer Support

Mar 18, 2014 | Canon PIXMA Office Equipment & Supplies

1 Answer

I keep getting the message "unsupported right cartridge" on my printer. I have checked the installation a thousand times. Please help


Message signals that the right cartridge is not correctly recognized.
May have several causes:
1. Cartridge model is wrong (not a Lexmark color cartridge 33 or 35). In this case one must replace the cartridge with the printer.
2.
You use the correct cartridge but it is not recognized correctly. Try to clean the contacts on the cartridge and the printer with a soft towel or cloth.
3. If after you have cleaned the contacts you received the same message means that the cartridge is defective and must replace it with a new one.

Apr 09, 2011 | Lexmark X8350 Print, Scan, Copy and Fax...

1 Answer

Hp 3600n laster printer has started printing pink blothes on pictures


You probably have a defective magenta cartridge. To test that you need Print Test Quality pages.

1. Press Menu to open the MENUS.

2. Press to highlight DIAGNOSTICS, and then press .

3. Press to highlight PQ TROUBLESHOOTING, and then press .

The message PRINTING... PQ TROUBLESHOOTING appears on the control-panel display until the

printer finishes printing the PQ troubleshooting pages. The printer returns to the Ready state after
printing the PQ troubleshooting pages.

the pages it produces are individual colors, black, magenta, yellow and cyan and a white page and a config sheet.If the defect is on all pages then it might be a bad transfer belt. If it is only on one of the color pages, that will tell you which cartridge is bad.

Mar 11, 2011 | HP LaserJet 3600n Printer

1 Answer

My hp deskjet 6940 inkjet printer doesn't show me level of ink in cartridge


Print a diagnostic page If the steps above have not helped, print and evaluate a diagnostic page to see if the cartridges or the printer is causing the problem.
  1. Make sure the printer is on and loaded with unused, plain, white paper.
  2. Press and hold the Power button and then press the Cancel button. Release both buttons. The diagnostic page prints. Figure 1: Power and Cancel buttonsc00584735.gif 1 - Cancel button 2 - Power button
Step 4: Note which cartridges printed which areas of the diagnostic page You must identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you will know which cartridge is the problem. However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different diagnostic page patterns. Your diagnostic page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed. Figure 2: Diagnostic page layout (the patterns in each area may look slightly different on your page)c00584715.gif 1 - Printed by the right cartridge 2 - Printed by the left cartridge NOTE: If you are printing in reserve mode (one cartridge is missing), the missing cartridge's area of the diagnostic page will be blank. Step 5: Check ink levels NOTE: If you have installed a refilled or remanufactured ink cartridge, or a cartridge that has been used in another product, the ink level indicator is inaccurate or unavailable. Look in the middle of the diagnostic page. The bars with "E" (for "empty") and "F" (for "full") at each end show the ink levels in the cartridges. As ink is used, the solid color changes to a faded color. Figure 3: Left (tri-color) cartridge almost full - right cartridge emptyc00235259.gif Figure 4: Both left and right cartridges almost fullc00235260.gif

Feb 22, 2011 | HP Deskjet 6940 InkJet Printer

1 Answer

I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Nov 07, 2010 | Office Equipment & Supplies

1 Answer

Colors are blurred and printing offline. colors arent showing up. all toners are new. reset the default setting, and aligned but still doing same thing


hello , I may try doing a printer reconfiguration page or page alignment again.

working properly. Press ✔. Press 􀀙 until INFORMATION is highlighted.
Press ✔. Press 􀀙 until PRINT CONFIGURATION is highlighted. Press ✔ to
print the page. If the configuration page does not print, consult the CD User Guide for more info on task.

hope this solves it. if not,

you may try this :

Incorrect shade

The sealing tape has not been removed from
the print cartridge.

Remove the sealing tape from the print
cartridge for the color that is missing. See
Changing print cartridges.

Inconsistent colors after installing a print cartridge

The sealing tape has not been removed from
the print cartridge.
Remove the sealing tape from the print
cartridge for the color that is missing. See
Changing print cartridges.

Another print cartridge may be low. Check the supplies gauge on the control panel
or print a supplies status page. See Printer
information pages.

Print cartridges may be improperly installed. Verify that each print cartridge is installed properly

please give use more info to the problem if it still persists and we can try and pinpoint further

Mar 27, 2010 | HP LaserJet 4600dn Color Printer

1 Answer

Color printing, not so colorful. Even with new cartridges


Your model has some print quality pages built in to help diagnose and solve print problems.

1) Press <Menu>
2) Press <Down> button to highlight "Diagnostics"
3) Press the <checkmark>
4) Press <Down> button to highlight "PQ Troubleshooting"
5) Press <checkmark> to print the pages

If you see print-quality defects on the print-quality-troubleshooting pages, calibrate the printer. To calibrate the printer (optimize print quality):

1) Press <Menu>
2) Press <Down> button to highlight "Configure Device"
3) Press <checkmark>
4) Press <Down> button to highlight "Print Quality"
5) Press <checkmark>
6) Press <Down> to highlight "Full Calibrate Now"
7) Press <Checkmark>

I hope this helps!

Dec 21, 2009 | HP LaserJet CP3505dn Printer

1 Answer

Supply Memory - Error on Black


A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Aug 20, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Unsupported cartridge message


I was having this problem with a Z730. The printer was finally working again after removing and inserting ink cartridge like 40-50 times. No pun intended. After installing cartridge try turning off printer and then back on.

Aug 19, 2008 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Changes color when printing


your other color cartridges are running nearly empty, perhaps. if only 1 cartridge in this machine, the same thing has happened (multi-chambered color cartridge)

May 31, 2007 | HP PhotoSmart 7150 InkJet Printer

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