Question about Whirlpool GS6NBEXR Side by Side Refrigerator
Our model # GD5PHAXMS10 - suddendly stopped making ice. We changed the filter and still no ice or sound of water going into ice machine to make ice. We purchaseed our side by side refrigerator in November 2004 - serial number SR4250812 from Lowe's and cannot find our warranty paper work.
Can you please help us? Can you find out any info about a warranty we believe we purchased at the time of sale? And, how can we fix our problem. We miss having ice readily available.
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Posted on Jan 02, 2017
J, As you open the freezer door the LED on the right should flash 2X with a pause repeatedly. When you hold the left side emmiter down the light should stay on steady. If you have this, you know the optics are good unless the ejector blades are not home. First thing to check is where the ejector blades on the ice maker are parked. They should be resting in the 2:00 position. If they are not, you could have a broken module. If they are in the 2:00 positon the next thing to check would be the fill tube. You want to make sure it is not frozen over. You can disconnect it from the back and see if you can blow through the line or visually inspect it. If all of the above mentioned check out, jump start the ice-maker. Remove the quarter inch screw holding the harness cover on the right side. Remove the harness cover. Pull the ice-maker straight out but be carefull not to smash the emmitter flap on the left side. Leave the harness connected. Get a jumper wire with the ends stripped apout a 1/4 inch. Unplug the refer and place the jumper in test holes T&H. Leave the jumper in and place the ice maker on the shelf where you can close the door. Close the door and plug the refer back in. Wait 30 seconds and open the door. The ice maker should be cycleing. Pull the jumper and place the module cover back on. Put the ice maker back in the rails. It should fill at approx the 12:00 position. Let me know how you make out. Catriver.
Posted on Jul 08, 2007
Under the right side of the fridge in the back there is a dual valve for water and ice. Try changing it out, most likely the ice side is not working. Make sure you unplug the unit first
Posted on Dec 01, 2008
SOURCE: freezer does not make ice
You need to check and see if ice maker has any water init. if not check the fill tube that goes thru the back wall for stoppage while you have it out rin the maker thru a harvest mode and listen for the sounds of the solonoid opening. If tube is full you'll need to replace the slow leaking valve a common problem. for parts call 704-819-6557
Posted on Mar 14, 2009
Is the freezer cold enough? Should be close to 10 degrees.
Is there water or ice in the ice mold? If not put water in it and see if it dumps the ice after it’s frozen. If there is ice, lift the cut off arm and let it drop to see if it will start.
If it does dump the ice but don’t refill with water.
Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.
The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.
Posted on Aug 31, 2009
To All With This Same Problem ,
Remove the top freezer door hinge cover ( 1 screw holding it on ) , and disconnect the plug there . This will disconnect the power to the door dispensor .
Using a butter knife or small screwdriver , insert it in the bottom of the dispensor cover between the grill and the cover .
Push down and in wards , to force the bottom of the cover outward , being careful not to break the 2 or 3 built on plastic clips on the cover .
After the lower portion has been disconnected , lift the cover up to disconnect the top clips and then remove the plug on the cover .
The white piece on the dispensor now visible , is the bracket control .
The switch on the right side , is for water , the switch on the left side , is for ice . Usually , the ice switch , has a broken " spear " , which holds the switch in place . The whole bracket control , pt # 2180226 , will have to be replaced . Only 2 or 4 screws hold it on .
This part is easily replaceable by the consumer .
Just be careful when installing the switch , not to break the new " spears " and be sure to reinstall the plastic " spacers " in the same spot on the new bracket .
When reinstalling the dispensor cover , slip the top on first , and just lightly " pop " the bottom back in place .
Posted on Oct 09, 2009
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