Question about SanDisk Sansa e200 MP3 Player

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E260 frozen My sansa turns on and says sandisk in the beginning like it should but then it shuts on and turns on again...repeatily..does anyone know what I should do?

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Re: e260 frozen

Same thing happened to mine. I emailed Sansa and they told me to Reformat it first: If the player is not turning on. Let us try to set the firmware of the player back to it's default and let us see if this will help. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. Please do the following steps to install the firmware in your computer: Unzip the downloaded zip file and extract the file pp5022.mi4. Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Drag and Drop pp5022.mi4 from your PC to the 16MB Format folder. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work. This should work for most people, but sometimes it doesn't (after a week it didn't for me). Whatever you do, do not let the player keep turning itself on and on again, it drains the battery. To turn it off, hold the power button for 15 or more seconds and it will turn off.

Posted on Jul 09, 2007

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Re: e260 frozen

Try rebooting it and/or talking out the battery

Posted on Jun 26, 2007

Re: e260 frozen

Try taking out the battery,and putting it back in again.Maybe it'll reset??

Posted on Mar 24, 2007

Re: e260 frozen

And if you hit the power buttin lots while its starting up it works for like 6 seconds

Posted on Feb 23, 2007

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SanDisk Sansa e260 (4 GB) MP3 Player MP3 and Digital Media i have a e260 sansa mp3. when i plug it into my Answer i have a e260 sansa mp3. when i plug it into my computer it wont charge what should i do

There is a trick to charging the battery in these small mp3 players. It wont charge if it is turned on, and it won't charges if it's turned off. Here what to do...
1. plug the payer into your USB port. or wall charger
2. switch thje palyer on using the mechanical switch (on the side)
3. turn it off by either holding down the play button, or selecting "System" from the menu
4. The screen will go black and the battery will begin charging.

Jan 30, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen screen


When the Sansa e260 is frozen, first try to reset the player.

How to reset the e200 series player:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
When resetting does not solve the problem, a reinstallation of the
firmware should be performed.

Need more help ? Just post a comment.

Dec 24, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sandisk e260 froze after power up.

sounds like a firmware program problem and will have to be replaced. You could download an updated firmware but you will have to get a pc connection. 
After your device is plugged in, are you able to go to  "my computer" and see a drive folder that has your device on it.

Mar 01, 2009 | SanDisk Sansa e260 MP3 Player

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Sandisk Sansa e260 4GB Media Player manual

Jun 27, 2008 | SanDisk Sansa e260 MP3 Player

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Sandisk e260 is frozen

i had same problem with mine...try pressing the menu button and the select button (the big button in the middle) at the same>it should work.

Apr 15, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My 4gb sandisk is frozen

click on the recording button and the middle botton

Feb 13, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer


I would recomend you to get a firmware upgrade done on your sandisk and tell them you need to get a firmware update for your device...

Jan 25, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen on the loading screen

press the menu button on the bottommostlft side,,,and also anyone of the other buttons (say forward button) for quite sometime around 2 minutes (probably less than that)............

then the blue light would be turned off and sansa starts rocking again..


or as you thought u can let the sansa discharge all its power.

dont open at any cost ,because if its found opened then warranty may be cancelled.

Jan 01, 2008 | SanDisk Sansa e250 MP3 Player

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