Question about Toshiba TEC B-472 Thermal Label Printer

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Ribbon Error, ribbon roll seems sloppy

I do a run of labels. Doesn't matter how many. Runs fine. I try to run a second printing, ribbon error on LED, The ribbon is loose and not touching the sensor.
I wind the spool backwards just a tiny bit. It's fine. I have to do this after every single run of labels.

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I hope this information will help. If you have the manual, can you check and make sure that the ribbon is threaded through the right path. If it's not, there won't be enough tension on the ribbon and the ribbon will get sloppy as you use it. If my information was helpful, please rate it. Thanks for using FixYa.com

Posted on Jan 28, 2009

  • Bernie Thames
    Bernie Thames Jan 30, 2009

    Just wondering if you still needed assistance. Thanks!

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Hello

After many efforts I have found that in the new PX6i models, the "transfer ribbon mechanism" (the wheel that is responsible for making the ribbon roll) appears to be defective. What happens is that when rolling back in order to keep the ribbon stretched, instead of stopping at the fixed point, it continues to roll back a bit. After a few prints, this causes an "out of ribbon" error.
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1 Answer

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