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My sons laptop will not load up at all. If you put a disc in, you can hear everything working, but screen remins blank. H cannot find the restore cd, the thing is only 11 months old. Is there an anti virus that will load itself without any assistance? Thanks Gary

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  • bootneckroya Dec 05, 2008

    Thanks for replying



    you can hear the drive, fan etc working, power light is on. Screen stays black, no messages and I have not tried an external monitor.



  • bootneckroya Dec 07, 2008

    Hi Mark



    I've no idea what it may be. I can't plug the laptop into an external monitor unfortunately.



    Everything sounds as if it is running ok, just nothing on the screen. It has been cutting out now and again for a while before this complete not working happened.



    Thanks for your help



    Gary

  • Mark Robinson May 11, 2010

    does sound like a video problem...can you try plugging it into an external monitor/display....can you see anything on that ?....do you get an out of signal range error ?

  • Mark Robinson May 11, 2010

    when you say everything is working does that mean you hear the hard drive working ?is power light on ?have you tried an external monitor ?

    any beeps or error messages ?

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Bearing in mind its less than a year old I'd return the laptop under its warranty...could be one of a number of problems
1 loose cable
2 video card problem
3 inverter problem
Either way needs to be looked at by professional

Posted on Dec 10, 2008

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Sounds like a video problem or the cable that connects to the screen. check it out mate

Posted on Dec 06, 2008

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