Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag neptune washer model #MAH4000AWQ

Keeps running at the end of cycle and we have to hit the stop botton for it to quit ? Please help

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The famous Q6 and R11 failure can cause this issue. Have you replaced the faulty door latch wax motor yet? See www.neptunehelpsong.com for a video that explains what happens.

The Q3 triac (same part as the Q6 triac) will need to be changed on the board or the control board will have to be replaced along with the door latch wax motor if yours has the brownish color actuator pin. The new design has a black actuator pin.

Posted on May 23, 2009

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Posted on Jan 02, 2017

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Jan 11, 2016 | Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune MAH4000AWQ


If the appliance does not complete the cycle, then it is probably a fault on the control timer, the part should be replaced.


Oct 15, 2008 | Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

The water won't stop therefore its pill out of machine. Have to manually turn the machine off, shut off water. Is there a sensor, leveler that may be defective? The machine model is MAH4000AWQ. Your help...


Check water level switch sensor. a small tube will be connected to this switch from the washer drum. This tube carries water inside the sensor assembley and senses!

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1 Answer

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The timer is not stopping the agitate mode. And the timer is suppose to have its own off setting at the end of cycles. Suspect pretty strongly that the timer is at fault. Cant say for sure without looking at a wire diagram and eliminating any other controls.

If this helps you please rate me as high as possible.
If it doesn't help you please rediscribe your problem in more detail to help me understand, post back and I will follow up.

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1 Answer

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clean the small presser hose out and check the pump sump make shur there is no obstruction

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HAVE YOU CHECKED THE MOTOR CONTROL BOARD?IT IS LOCATED INSIDE THE FRONT RIGHT BOTTOM OF WASHER BEHIND FRONT PANEL,LET ME KNOW IF YOU FIND ANYTHING-MIKE

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1 Answer

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Check for low water pressure. Clear screens in inlet valve. Do-not remove screens. This unit will turn off if not filled in specified time.

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You have to investigate where the burning smell came from. Start at the timer and then check the main board. Also check the drain pump.

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