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I cannot get my printer to reinstall with the CD that came with it...I keep getting message..."The file hpoc5503.gdp on PDL_common is needed. Type the path where the file is located then click ok" What does that mean? How can I get my printer up and running again.

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You should remove the print software for your printer using the Add/Remove programs. Then you should go to the manufacturers website and download the latest driver for your printer and operating system. Download them, and install. I don't know why you are getting that message, but it sounds like a fresh install and a new driver will work. I never use the drivers that come on disk. They are sometimes quite old.

Posted on Dec 04, 2008


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