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Over 50 years in the office equipment repair &...
Whats the make and model of the unit?
Note: By "machine", I mean the scanner itself. Are you able to scan to names that were already added to the scanner?
Are you using the same IP adress for more the one device? Each device needs it own sepperate adress to work correctly..
This is something set up on your individual machine. You will have to go thru the menus to find it. If you let me know what kind of machine it is and the model number, I can help you more.