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You need to delete all jobs in the print queue, see instructions below:
If you've ever had a print job hang, you're probably familiar with
the Windows Print Spooler window. You get to this window simply by
selecting the relevant printer from the Control Panel's Printers and
Faxes applet (simply Printers in Vista). In the somewhat unusual event
of a printer queue jam, you can go to the Print Spooler and simply
delete the job. Sometimes, though, the system won't let you cut off
print jobs that way: It marks the job "Deleting..." but never quite gets
there, and you end up rebooting. But there's an easier way.
Open a command prompt (go to Start ' Run, then type cmd) and type the following, pressing enter after each line:
net stop spooler
net start spooler
In Vista you'll need to open an elevated command prompt by right-clicking on cmd.exe and selecting Run as Administrator.
For those of you who remember batch files, use Notepad to save the
four commands above as a batch file. I've named mine Killqueue.bat.
This is most likely because an error with the printer is making it impossible to delete the final print job. The most common error is no paper or a paper jam. Look for blinking lights on the printer and any error messages. Feed more paper if necessary. Once you fix the problem, reset the printer or press the blinking button.
The problem is usually caused by printing a PDF file with fonts/page size/ page formating errors which will cause the printer to display the 49.3048 error. The only way to use the printer is to POR or recycle the power and delete the print job from the server or spooling device and cancel it on the printer before the offending command is issued to the printer again. You can try updating the firmware to the latest version 46.140.5 from the HP website. MIke L.
To delete the documents in the print que go to start right click on 'cmd' and select 'run as administrator' and type net stop spooler and minimise the window.
Hold the windows logo key on the keyboard and hit the letter 'R' Now type 'spool' and push 'ok' In 'Spool' go to drivers-w32x86-3 and delete all the files you see there
Go back to the command prompt and type net start spooler.
If you donot want to follow these steps, you can simply unplug the printer USB cable from your computer and restart the computer.
If the job is hung in the print que, and it will not delete, turn the printer off, then shut down the system. Turn the printer back on, and re-start the computer. This should clear the data spool that you were not able to delete.
Have you tried unpluging your printer from the computer as well as unpluging the printer from the electrical? If that doesn't work you should start from scratch... that is remove the printer from the computer memory, delete it, turn off the computer, turn on the computer and go through the installation process as if you just purchased the printer. Barring any mechanical problems as in jams or the such, the printer should return to operational status.
basically for this printer I have found that just restarting your computer will solve almost anything. make sure there is no paper left jammed in the printer and restart. sometimes you have to delete the print job in the printer que. there should be a printer icon down my your clock, right click, open active printers, and delete your file. restart your computer and try again