Question about Xerox DocuMate 252 Path-Through Scanner

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E9 code Getting an E9 code and can't use scanner at all. Have turned off for a long time, clicked reset on the software no luck.

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E9 code means there is a paper jam.

Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic
Document Feeder, a warning dialog box opens after a few
moments.
To clear a paper jam:
1. Press the ADF cover release on the top-left of the scanner
body to open the Automatic Document Feeder cover.
2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the
paper before scanning and adjust the guides to the paper size.

This should help. Please let me know if it does. Thank you, Binary Bob

Posted on Dec 10, 2008

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