Question about Fisher and Paykel AeroTech Double OD302 Electric Oven

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Oven wont work after cleaning

We cleaned our oven for the first time today; its about 4 or 5 months old... (in our new kitchen that is) and now it wont work at all. the lights light up but the oven wont go on.. nor will the one on the bottom which I did NOT clean. Any suggestions?

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  • Karen Stevenson Feb 09, 2007

    Thanks. We have spent about 4 hours on the phone yesterday trying to find someone who WILL fix it. Nobody seems to, and if they do, its not for two weeks. I bought a gourmet oven cause I USE it every day. I dont think they give a hoot.

  • Karen Stevenson Feb 13, 2007

    Thanks. But we tried that too. Someone finally came out and told us we burned the heating element; that it happens alot... even to him twice on his own oven. he ordered a part, with a new fan that runs while the oven is cleaning..or something like that. And all WILL be well... but Im still without a stinkin oven now..... VERY frustrating.

  • jenniferab Nov 12, 2007

    Yep, just self-cleaned my top oven and it's not working. This is the second oven failure I've had since I bought the appliance. I had a "high altitude" thermostat added to my control panel, but that doesn't seem to have helped. I will follow up after the repair service comes. I'm going to try turning off power at the breaker switch and see if it helps, but I'm not optimistic.

  • wholefoodmom Nov 16, 2007

    Same exact deal with me. Did any of you turn off and on the switch at the circuit breaker? Did it work? Someone is coming out tomorrow to look at it and he said it is probably the board. Has anyone had a solution to the problem? Please let me know ASAP. How am I going to cook Thanksgiving on the BBQ pit?

  • Aerovexed Jan 10, 2008

    Exact same problem, double oven, 4 months old, after first self cleaning cycle of top oven, both ovens will not heat. All lights and fans work, resetting breaker and resetting clock changes nothing. Service person didn't even know how to open the top to see the schematic. Suspect the "thermal cut outs or thermal limiters are tripping. Apparently,
    this is not uncommon and they may have devised a new limiter kit. This is according to an article I found on F&P Aerotech ovens archived on Sept. 6, 2007, link:
    Here is another similar story:

    Seems like a trend, what to do? Not impressed with their "service network," one of the three numbers they gave me had stopped doing warranty service for F & P for several years. Waiting to hear from service company about which parts have been ordered, they say 5 business days is average. Again, my oven seemed to be the first F & P that the service person had ever encountered, not a good sign.

  • aimegloff Nov 17, 2008

    My oven temperature is no longer calibrated and I cannot find anything in the installation or user manuals. Neither can my repair guy. How do you recalibrate it?

  • annsera Dec 28, 2008

    I bought one the F&P double oven in March 2005 and it's been broken twice a year ever since. I cook quite a bit, and this is a serious problem for me.

    The first service person who came, under warrantee, decided that the heating element was burned. He couldn't remove the heating element from the oven and thought you needed to pull the entire oven out of the wall in order to just replace the heating element. In doing so, he spit the custom cabinets apart.

    I complained to F&P who never responded. We also never got any responses to further warrantee calls. We've had to fix the oven on our own ever since (but actually, we do a better job!).

    I have found the following problems so far:

    1) heating element no longer working.

    2) screws at side of oven work loose and fall out (no one in australia ever heard of lok-tight?). When this happens, the sensor which detects that the oven door is closed no longer works, and the whole oven fails because it thinks that the oven is open all the time (and it's best to take out the light bulbs else you risk that they'll be on all the time).

    3) F&P designed the control board with absolutely no circuit protection. If you replace a light bulb with the oven receiving power, you risk burning up the circuit board! And yes, that's exactly what happened -- really costly.

    4) microprocessor shot after cleaning

    5) screws that hold handle in place very loose, handle wiggling

    6) fancy finish flaking off under handles and starting to flake off elsewhere

    7) about one week after I got the product, it was obvious that the inner window of the oven was not well sealed because a casserole dripped between the inner and outer windows (lovely). This problem progressed until both inner windows rattled, requiring repair. Actually, I have to repair this now, too -- the problem continues.

    8) multiple lights burn out. There don't seem to be USA replacements and the F&P replacements cost 30$ each...excellent.

    So, there you have it -- reasons to never buy this oven. If it worked and was durable, maybe it would be nice.

    Right now, I'm trying to determine whether the behavior of my non-working lower oven is a burned out heating element or a dead microprocessor. I have a working fan and light in that oven which would lead me to think that it was the element, but people here say that since this was after a clean, it's likely to be the microprocessor. Does anyone know what to do to distinguish?



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I have a single wall oven by fisher paykel I have had the same problem with it not working after the last self cleaning mode.

no fault codes show and the fan and light comes on and blows out cold air. I have reset the power and still it wont heat. broiler is out too. I called the store where purchased and was told they will order a part and come out. This must be an ongoing problem as they did not need to come out and trouble shoot .

I will have to barbeque for a while !

Posted on Oct 19, 2007

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We have had the same problem and the repairman said they are not meant to work at high altitudes. I am now trying to find a product for cleaning it without using the self-cleaning feature. Any suggestions? I called F-P and they did not call me back when they said they would.

Posted on Feb 03, 2013

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I regret buying the flash Titan oven, I have had one replacement and almost all parts have been replaced in that one as well. It is getting to the stage where I am scared to clean it! But I did yesterday and I was a nervous wreck when F7 came on (and the dreaded Beep Beep) I managed to reset this, but I know I will have problems in the future.
My warrenty for this one runs out this month, I dread to think of how much this will cost me in the future.
I would never buy F&P again (that is my solution to the problem)

Posted on May 24, 2008

Don't buy Fisher & Paykel Ovens

Posted on Jan 22, 2008

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I have this exact oven and it is less than a year old. We have had six repairs, two of which on a new replacement oven F&P assured us would fix the problem--IT HASN'T! I live at high altitude (about 5000ft) and I've had all the fixes F&P can think of, namely replacing the thermostat kit for high altitude. I don't have any faith that they can fix the problem. The only thing I can suggest is keep breaking (cleaning it) it often so that F&P has to keep on the problem or give you a refund; this is what I'm doing. Gendos' suggestion is great and may work on some ovens; but F&P oven owners know from experience, once it's cleaned, only a service call can make it work again. Good luck and please keep us all posted on your developments.

Posted on Feb 25, 2007

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Kcupcake If your oven is just 4 or 5 months old, the only thing I could suggest is to call a manufacturer authorized service. Your oven is under warranty. Because it's under warranty, any attempt to repair will void it. back

Posted on Feb 09, 2007

  • Gennadiy Kagan Feb 13, 2007

    did you try to reset the power? If not, locate the oven circuit breaker and turn it off. Wait couple minutes and turn it back on. It works the same way as you reboot your PC when it's got stocked.


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Never use cleaner on the elements..also causes damage.
A typical duty cycle for cleaning is 2- 2.5 hours.  Longer and you could burn them up, too.

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