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Re: USB hub port
Hi and welcome to FixYa,
Sounds like a hardware problem, most likely a partial short or conductive dirt or corrosion of the USB connector of the MP3 player. Since there are only 4 terminals, 1 side is for the ground, the opposite for +5VDC and the two at the middle are for data, it would be possible to check for continuity using a DVM or VOM and determine if the +5 terminal is shorted to the GND. Alternately, you can try to clean and scrape the pins.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.
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There are different types of USB port. For instance my computer has two types. One with a blue connector and one with a black connector. It might be that your USB ports are not suitable for that device. You need to check the specifications of the USB ports on your computer and the specifications of the MP3 player. Continuing to use the device might cause damage to the computer.
I'm assuming you're not using a hub but plugging directly into one of the USB ports on your laptop?
First, have you installed all current patches for your PC? I think this was a common error message that was hotfixed some time ago, so be sure your OS is up-to-date. If so, you could try to uninstall all USB ports in device manager, then restart. When your system is up, go to the first USB device and right-click, then turn off warning messages. This is just for the error message, you may have a problem with your Zen as well so try it on a different PC if possible but I'd do that when it's fully charged. You may need to do a hard reset (instructions in your manual) to get it to work but that may delete all of the Zen's contents, so that's a last resort.
unplug your mp3 player immediately!! it will fry your mp3 player if you leave it plugged in!! try adjusting the player's settings and seeing if there is somewhere to switch it from '1000mah' to '500mah' or lower. try that. if it still gives the error try a different usb port.
The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,
Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.
I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.