Question about Canon PIXMA MX850 Multifunction Printer

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Cannon MX850 Fax Problem

Our Fax keeps picking up when ever you let the phone ring more than once. And it is not a fax. We have one phone line that is both for the fax and incoming calls. The cannon people told us to hook the answering machine to the fax and it would recognize that it was a phone or a fax. That did not work.

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  • jmaxey Jan 23, 2009

    I have the same problem. I've finally disconnected the fax and only use it when I know I'm receiving a fax or am going to fax. A hassle.

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Have you tried telling the printer that it is to be used as "telephone priority"
Press the "fax" button on printer, then "menu" button
Use the left or right arrow keys to key across to "Receive mode settings" then press OK
Use the up or down keys to select receive mode. You should make sure it is in "telephone priority" then press OK

Hope this helps

Posted on Feb 25, 2009

  • bbb56 Dec 12, 2010

    TELEPHONE PRIORITY mode does not work - at least in the way the manual describes it. Only manual intervention by hitting "hook" works - that's not found in the manual either. Hitting "25" to tell the fax machine to answer does not work either. There is no on screen help. It only answers faxes automatically if it is on a dedicated line and set for FAX PRIORITY. Canon's user manual is ambiguous in its wording "the machine does not ring"...then '..."the machine rings when it is a voice call" - the MX850 does not ring at all, but if it knew the difference, why didn't it answer the fax?

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