Message, no cartridge, installed a new cartridge, same message

Hi Anonymous,
I suspect you should have this problem sorted by now.
Looking at the Xerox website says that a replacement printer is available for around £190 that could have worked out cheaper that trying to get this one repaired.
Replacement Xerox 6500
Good Luck.

If you insert the old cartridge, does it recognize it? If it does, then it's a problem with the new cartridge. Try to check if you already have taken out the protective tapes out of the cartridge.

If it still doesn't recognize the old cartridge, then it's a problem with the printer.

Hello,

When the printer says "install C" it is referring to the Cyan (blue) ink cartridge. If this is not a new cartridge, you might have to replace it. If this is a new cartridge, try following these steps.

1. Unplug the power cable.
2. Remove all 4 ink cartridges.
3. Close the ink cover
4. Plug the power back in.
5. Wait for the machine to warm up and tell you that the ink is empty.
6. Reinsert all 4 ink cartridges.

If you keep getting the same message you should try another cartridge. You can put the yellow cartridge in the blue spot to see if you get the same message. If you get the same message then the machine is broken. If you get a new message then the cyan cartridge needs to be changed.

Thanks,

Pat

Clean the connection and reinstall the cartridge -
Clean them with proper spirit.

Check both cartridges, one might still have plastic film that needs removal.

Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.

take out the cartridge , turn off your printer and take out all the cables behind your printer and wait for 5 minutes and put everything back in.. if the same error shows.. im sorry but your printer needs to be replaced.

Kodak had a batch of bad cartridges, I got 3 of them. All come from China. I used the online chat to describe the problem. They promised to send me new cartridges.

Jack

I think in the menu you have to select replace cartride.. then new or same with new toner...

each toner cartridge has connections and you must make sure all are tight... or you get alot of errors.

I'd say your using dodgy aftermarket or non HP cartridges, you could put your old ones in and see if message goes away, if having problem when using with Original HP cartridges post back and I'll did deeper for you.

I dont work for HP, I do know printers :-)