Question about Microwave Ovens
Gexl1800 over the stove just quit working. i checked two fuses and i got a short on both. can you help
GE Profile Microwave JES2251SJ02 - Only 13 months old, unit completely dead. Stopped working while heating cup of water. No power failure and outlet is fine. No lights, no keypad response!!!
It sounds like the magnetron overheated and opened the thermal fuse on the magnetron.
This can be caused when the internal cooling fan is not running or by a magnetron that is failing.
When I say internal cooling fan, I do not mean the hood vent exhaust fan which you can turn on and off manually.
I'm instead talking about the internal fan which comes on automatically whenever you microwave.
It is vital that the cooling fan runs, or the magnetron will be destroyed.
There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
You can also find helpful exploded view diagrams and order parts by entering your full model number here.
The magnetron will have a 5 to 9 year warranty. Your manual will tell you that.
You can download GE owner's manuals and installation instructions here.
If needed, GE may send you a replacement magnetron. GE Customer Service is here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Dec 08, 2008
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