Question about SanDisk Sansa Clip MP3 Player

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Power issue I recently charged my mp3, and when I unplugged it the device shut off. Now when I plug the charger into the device it comes on. However when I try to turn it on without the charger it fails to come on. It has only came on twice however since the incident but only stays on for about 7 seconds. I'd appreciate it If anyone could help me out. Also the Mp3's battery display says full, and I have given it ample time to fully charge.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to the Sandisk website and click "Firmware Updater" to find out.
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jan 01, 2009

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Is it turning off with charger connected or without charger?
If it is turning off while charging also, Try doing a soft reset.
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Seems to be a charging/discharging issue for the battery. Try using the wall adapter only for charging and wait for it to fully charge before connecting to the computer or any other devices.

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For MP3 that's locking up or automatic shut off, the issue is not the battery. It's the program that's having a problem. The program could become corrupted and you need to contact the manufacturer to reprogram or to upgrade the firmware of your device. By this, your problem should be resolved.

I believe that the device is still under the warranty, take advantage of the warranty and have it repaired for free.

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Sounds like there might be an issue with the firmware. Download the latest firmware from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/1416

And follow the instructions to install it on your device. Older firmware did have issues with charging (though I think it was primarily with Windows 2000)

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  1. Get a USB wall charger. These are AC adapters that plug directly into the outlet. You then plug the USB from your MP3 into the port on the adapter.
  2. Charge your MP3 player on the go. There are also charging kits that plug into the cigarette lighter or power plug in your car. These kits come with a DC power adapter that has a port on the end for you to plug in your MP3.
  3. Acquire Apple iPod specific chargers. When you need to charge your iPod music player through an outlet, look for the Universal USB car charger or the Universal USB travel charger made specifically for Apple products.
Make sure that you have your player on a power strip or surge protector so that if you get a surge you wont fry your player.

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Did it come with a USB cable to connect to the computer for charging or a charger to connect to a power outlet? You should use one of those methods to charge the device.

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How long have you had this battery for this device? Is it the same battery you have had in the device since date of purchase? Since I don't know the answer to these questions, if the battery is over 12 months old, you need a replacement, quite possibly, even if it is indicating a full battery. The other side of the coin is if it is NOT the battery, it could unfortunately something has gone wrong internally and you may need to send the device in for repair. Try leaving the device's wall charger plugged in and then power the device on and select start to see if the device will then automatically shut off. If it still shuts off, there is an internal problem with the device. If it does not shut off while the charger is plugged in, but shuts off when the charger is NOT plugged in, sounds like a battery issue.

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