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ok this problem is caused by the wrong drive installed for the Crystal Eye Web cam.
even thoguh the camera shows that it is installed, the application looks for a specific one for the model you have. Unfortunatly Acer used 3 models of the camera without telling you which you have and calls all of them "crystal eye web cam"
go to acer.com select their support section and download all driver and applications available for the camera. you will need to try then 1 at a time til you get the one that works for your system
Like with most laptop web cams the supplier doesn't always install usable software. As long as it opens and you can see yourself the cam will work with any of the know messaging programs. To use it independently of the internet, go into the control panel and system and then hardware and find the manufacturer of the web cam device itself, ie logitec. Then go to that companies web page, and most have some free web cam software that you can download and use for creating video on the laptop.
Try to locate the camera driver and do a update also might be a fix download for the Crystal Eye Cam through Acer Or another download site. Another idea would be to get a driver Program which checks all your drivers on the main items like keyboard, web cam , mouse, monitor, graphics the one i use is DriverDetective works great!
Look in the drop down list in Drivers and utilities for the ones with CCD in them. 3 different types of camera used in that model. Bison, Chicony, Suyin. If you don't know which is yours just try one after the other.