If you are not able to create a set of
recovery discs, you may be able to order a set of replacement discs
from HP. HP maintains a stock of replacement recovery discs for several
years after the product has been released. However, because of
licensing restrictions, HP is only able to provide these recovery discs
for a limited time. If your computer is several years past its warranty
period, HP may not be able to supply replacement discs for your
computer. If this is the case, you can install a new operating system
that meets the minimum system requirements of your computer, or,
alternatively, upgrade your computer hardware.
To find out if HP has recovery discs that you can order and to order them from HP, use the following steps:
The steps in this section apply to United States and Canada
. For Europe, Middle East, and Africa please refer to the HP support document
Europe, Middle East, and Africa - Statement on the Availability of the Recovery Software on CD
. For other countries/regions,
contact your local HP support center
for information about obtaining recovery CDs.
Go to the
Software & Driver Downloads page
Enter the product number or model name for your computer into the field provided.
Figure 1: Product name/number field
Click the operating system link (the version of Windows that came with your computer).
Figure 2: Example of operating system link
Find the Recovery Disc ordering section and click the link to start the ordering process.
Before trying to order, make sure that you have read the important
"Read this..." information listed in this Recover Disc ordering section.
If the link to order a recovery disc set is not available
, there may not be any more sets available for purchase. HP cannot
create recovery discs that contain a version of Windows that has been
obsoleted by Microsoft, such as Windows 95, 98, and Me. Some recovery
disc sets may have run out of stock and may not be available to order.
Figure 3: Recovery disc ordering links
Follow the directions from the "Read this.." article and from the ordering pages to complete the ordering process.
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