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it does sound like an short in the circuit somewhere could have been caused from something being spilled on it or being dropped, your lcd screen does not use the same one as your keyboard backlight, but check the settings by holding the cv button until the menu pops up if it dosent work then its probably broke hope this information was helpful:)
sounds like a mechanical failure.
the keyboard isn't really easy to replace, but if you are mechanically inclined, you can go here and buy a new keyboard for under $10 and they have instructional videos on how to replace it.
my dash doesn't have instant messgaing.... what can i do to get the instant messgaing on my phone... plus the keyboard is not functioning well like it suppose to.. it works as key pad like d regular phone..but i can't use the whole keyboard...what can i do...???
THere is a screw just under the antenna ( remove small rubber plug with a sharp knife) and the keyboard can be replaced although I had a similar problem and it was the ribbon not seated all the way into the holder.