Question about Computers & Internet

1 Answer

When I run msconfig.exe the program starts but the graphical display for the program never comes up. I can start task manager and see the program has started in the Image Name list. I'm running WinXP Pro w/SP3 and all updatess. Any ideas? gib

Posted by on

  • gibster99 Dec 04, 2008

    I've tried all the solutions you've offered and they still don't help. I have also found that the Windows Home Server console will not open backups for restoring of individual files.

    All items work on my 3 other Windows XP machines here at home. So I know it's something specific to this one. I'll probably end up having to reinstall Windows, but hate the after work of having to reinstall all the applications.

    Thanks for the try.


  • gibster99 Dec 04, 2008

    No worries. I'll give the Repair a go and see what happens. I've got all my data on a 2nd harddrive in the system now. So it's just a matter of backing up book marks, e-mail, and copying the program files directory over so I can have access to configuration settings after the reinstall of certain programs.

    I've even tried doing a full restore from Windows Home Server (which worked like a charm) but it didn't solve the problem. I have to assume it's one of the many programs/utilities I've tried over the last year that have caused the problem.

    If the repair funtion doesn't work, I might even give Vista a try.

    Thanks again



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 859 Answers

Have you tried using Alt+Tab to cycle through windows as an attempt?

Then, right click the task bar, select cascade windows in case the window is opening off screen.

The only other thing you do is us the system file checker. This requires the XP CD.
from the run command window type:
sfc /scannow
This can take awhile while Windows checks your system files for checksum values.


Posted on Dec 04, 2008

  • 2 more comments 
  • Glenn Rogers
    Glenn Rogers Dec 04, 2008

    What I would suggest as a next step in the recovery of your machine is this:
    a.) I can assume you've taken all scanning measures for viruses and the like. I take it yoiu have done this and ruled that out. You seem quite capable.

    b.) Instead of a re-installation of Windows, use the Installer to run a Repair process. This is different than the repair console option at boot up with the installer CD..

    To allow Windows to heal itself, way beyond the capacity of the system file checker. Run the installation CD or winnt.exe from its root folder should it be on another partition.

    Allow the installer to run as per usual, including the appearance of a fresh installation. You will get a stop screen. This stop screen Alerts you to the fact that you already have Windows installed. Here you are offered two options. One is Repair the current installation and Two perform a fresh installation. Select the option to Repair the current installation. This choice is one I fall back on quite often as it is remarkably effective. For some reason its abilities beyond what SFC should be able to perform is in the order of 10 fold.

    In fact, it is somewhat disappointing that the System File Checker cannot accomplish what this other option can.

    19 times out of 20 this works wihout fail to recover an installation. Naturally, it is appropriate to run Windows Update manually and see what if anything needs to be downloaded and reinstalled. But this process is quite painless and quick. However, just to be clear, there is always a concern that a failure in hardware could be involved. I just wanted to get that ugly caveat out of the way.

    Lastly, and this is in the face of an utter failure of the Repair Funcion of the Installer, I do resort to a fresh installation, instruct the installer to use the current Windows directory and not format the hard drive (Unless You have reason to suspect a zero sector virus). Even with this final option all user files wil remain intact. However, many techs choose to use a new directory for Windows, recover all user files to a separate hard drive, format and install new. .

    If you have any question or need for reiteration or clarification please ask. I'll be glad to offer myself as a aid in your recovery process. When you respond to these comments we receive an email alert and I will respond as soon as I am able.

    Sorry we couldn't apply a quick fix to your problem.


  • Glenn Rogers
    Glenn Rogers Dec 05, 2008

    I've seen this repair method solve the most stubborn of all issues. I don't rely on it exclusively. I've had to resort to it on tuff nuts like your problem though.

    It should work perfectly.


  • Glenn Rogers
    Glenn Rogers Dec 13, 2008

    Microsoft has just released the Beta Preview for Vista SP2. This is one service pack above what is available today.

    I've looked the preview over and it is pretty solid as you'd expect from a point 2 upgrade.

    Wish I could have waved my hand over the keyboard and solved your problem. If you could would you change you vote to Helpful for me? I'd appreciate it and it means a lot when I give it my best effort on a tough problem. I leave most of the easy stuff alone. Its these really unusual problems that interests me. And, as such, when you do discover the fix, which I do believe the Install Repair tool will do, please let me know so I can file that solution away for someone else to benefit from later.

    Best of Holidays,

  • Glenn Rogers
    Glenn Rogers Dec 13, 2008

    Thanks for the rating upgrade. Let me know how it goes. I really do get involved with these problems as if I had your machine here in my shop. I just wish I did have it here. I'd have it back in your hands again and working.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a computer [AMD athlon(tm)]xp 1800+ 1.50 GHz]. My problem is when I switch on the system,the OS will open and i don't open any application then if i see in 'Task Manager - performance' there the...

Type "msconfig" on search bar there will be bar "startup apps" click that and click on disable all and restart your system...hope it works... Regards: imran

Sep 19, 2014 | Computers & Internet


How to find out what process a program uses

1) So the fist thing you do is open the program that you want to find out about. As an examlpe I will open Microsoft's calculator from Start Menu -> Accessories as shown in the image below.
2) Next you will need to open the Task Manager by pressing Ctrl + Alt + Del. NB: You must have all three keys pressed down at once starting with Ctrl then Alt and lastly the Delete key.
3) Now the Task manager should appear. As you can see there are many tabs here such as Applications (which displays the applications running), Processors (which displays the processors the running applications are currently using), Performance (which displays what percentage of your processor is in use as well as how much RAM is still available), Networking (which displays the load on the Local Area Network; and Users (which displays how many and which user accounts are active at the present time).

4) Now on the Task Manager under the Applications tab right click on the program and click Go To Process at the bottom of the pop up menu.
5)This will then take you to the process that the program uses. In this case with Microsoft's calculator we see it takes us to a process called calc.exe, this is the calculators executable file (the file that makes it start up and run). Ending this process will immediately close the calculator application.

EXTRA: This tip is useful when your system crashes or freezes after you end a task with the Task Manager. Simply find the process of the application that is not responding under processes and right click it then choose end process. This will immediately bring your pc back from the frozen state.

on Jan 22, 2011 | Computers & Internet

1 Answer

What is PCProtect?

PCProtect is malware. What is PCProtect exe . I would boot up in Safe Mode again, or Normal if you have to, and bring up Task Manager again (Ctrl-Alt-Del) and check to see if explorer.exe is running. If not, Click on File in the Task Manager toolbar, select New Task (Run), and type explorer.exe in the Open box and click OK. If all goes well, your icons and Start Menu will appear and you can start cleaning up. Otherwise, you could try again and type appwiz.cpl in the Open box to bring up the Programs and Features to remove any bad programs you may find. Malware removal can takes years of experience, so I will leave it at that to try for a starting point.

May 03, 2014 | Dell Precision Computers & Internet

1 Answer

The computer has a black screen with just the mouse cursor. no buttons on keyboard work and it wont turn off

Generally when this happens it is because Explorer.exe has crashed, thats the program responsible for your start menu/task bar. You can press ctrl-alt-delete at the same time and click task manager and tell it to start a new program 'explorer.exe' sometimes this will fix the issue, but if its happening when the computer is first turned on it most likely will not. The other option is to press f-8 repeatedly as the system boots up and you will be shown a menu, one of the options of which is 'boot into safe mode' now if you boot into safe mode fine with a start menu and everything, then the next step is to click start, then in the search bar type "msconfig" one of the tabs will be called startup. This is a list of all the programs that are being run when you first turn your computer on , one of these programs is most likely causing the problem, you can simply remove all of them to start with just to see if it fixes the problem, then go back and add any that you would like to have running on windows boot.
hope this was helpful

Jun 26, 2011 | Computers & Internet

2 Answers

When booting up after the logo the computer goes to black screen. There are no beeps at start up. When starting in safemode it stays with black screen with the safe mode written in the corners

In safe mode try pressing ctrl+alt+del, then go to task manager-->applications-->New task, then type: explorer.exe Now your desktop should appear. you could also try running: msconfig In the same way, and see wether explorer.exe is still in the startup. Adding it again will permanently solve your problem. I hope this helps, Yannick.

Jun 13, 2009 | Dell Dimension 4400 PC Desktop

2 Answers

Desktop view problem

go to new task and make sure you enable Windows Explorer.

Mar 05, 2009 | HP Computers & Internet

1 Answer

I want to down load realtec hd driver

In task manager click on "new task" and then type "explorer.exe" into the dialogue box. If everything boots up then its somhow been removed from your startup process, most likly a virus.

Type "msconfig" into the run dialogue box (start>run) [start menu search in vista] and check your startup options.

To manually re-add explorer to the startup follow these instuctions carefully.

Type regedit into the run dialogue box (start>run) [start menu search in vista] navigate the folders on the left to Winlogon

look for Shell double click it and in the value data box delete whats there and put this:

Mar 05, 2009 | Ultra Computers & Internet

1 Answer

Blank screen, can only start programms by task manager

Try to boot Vista into Safe Mode. Tap the F8 Key right after you turn on the computer until you get the Advanced Boot Up Menu
and use the keyboard arrow keys to select Safe Mode. The next screen may ask you to select your operating systm. Select Vista, not the Recovery Console.

Does your task bar and icons appear in safe mode? If so, it might be one of your start up programs that is failing and causing explorer.exe to fail during normal boot-up into Windows and not allowing your taskbar and icons to appear. Click Start and type in msconfig and hit enter then click the Start Up tab and look at all the programs that start up when Vista is starting up. Do Not uncheck anything in the list that you do not recognize as you may uncheck drivers or Vista starting programs that you computer needs to start up Vista properly. Google anything you don't recognize and uncheck any Start Up programs you do not need to start when Vista boots up, like Quicktime player or Adobe Reader for example. (This would also help your boot up time into Vista)

Sounds like explorer.exe crashed. Try opening up the Task Manager again, and Click File > New Task and type in explorer.exe. See if the task bar and your desktop icons appear.

If they appear for a brief moment then disappear again, the Windows explorer.exe is corrupted. Explorer.exe will try to start and then fail again. You may need to use System Restore to bring your computer back to a date and time when the computer was working properly, before the Vista update.

Jan 31, 2009 | Computers & Internet

1 Answer


boot to safe-mode - goto start then run and type msconfig -

Within Msconfig you should see a startup tab. Look in there and remove or uncheck all that appear to be using ntvdm.exe

Also check in start, programs, startup, remove anything there as well.

Let me know if that does not help.


Oct 23, 2008 | Computers & Internet

4 Answers

The ACER tour program wont go away & covers the screen no matter what!

Press CTRL+ALT+Delete.

If you're using Windows Vista this will bring you to a new prompt screen asking you what you wish to do. Select 'Task Manager'.
You will be returned to the Desktop and the Task Manager will open up on the screen.

Click on the 'Processes' tab on the window, and search through the list until you find something along the lines of... AcerTour.exe

Click on this process to highlight it, and press the 'End Process'
button. (This should immediately close the running process)

Feb 18, 2008 | Acer Aspire L310 (ASL310UD631A) PC...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

93 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

5660 Answers


Level 3 Expert

98694 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides