Question about Creative Labs ZEN V Plus MP3 Player

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Zen V Plus stuck on video

I recently purchased a refurbished Zen V Plus through the Creative site. It somehow is stuck on the panda ad video and is not responding. It has a black screen except for the battery symbol at the top and the title of the video at the bottom above what should be the bar to indicate how far the video is, which is now grey. Underneath that, the time for the video and whatnot. I was looking at the video and tried to watch it again....and then it got stuck here and won't let me do anything! I can't go back, play, pause, or turn it off. I tried connecting it to the computer, and it acted like the zen was still off. Please help!

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Just hit the reset button (Under the power switch, you will need something to reach it with)

It will take a few minutes to rebuild the folders, but it should work fine after that.

Posted on Dec 04, 2008

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Posted on Jan 02, 2017

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