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Page prints half page then jams

Every first page out stops printing when page is halfway out of the printer. When I open the front door and close it, the page comes out with a full print, but has a mark on it where it was against the heat roller. Then a full plain white sheet comes out after it. It is pulling 2 sheet out of the tray for every one it is supposed to print.

It does this if I print a singe page or a multi-page document.

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I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed throught the printer. The reason for this, in some cases I have been able to clear the paper track of debris that was deposited there over time. Worth a try. I have fixed a number of printers this way saving costly repairs. Bud

Posted on Jan 07, 2009

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Hi,



. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

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Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

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Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

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Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

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Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

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Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

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Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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