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I legally purchased elements 5.0 at a local Sam's Club just shy of two years ago. I didn't register at that time,because I didn't realize the urgency of it. Our hard drive crashed and we lost everything!!! When I went to download elements 5.0 again it said that I couldn't because I needed a serial number. I called adobe photoshop tech support and they don't offer tech support for that program anymore. They told me that all I could do is upgrade to 7.0! I was told by someone not trying to put one over on me, that all I needed to do was to enter the download number that was needed in order to download the software in the first place. Do you have any idea where to look for that since they have installed a new hard drive over our old one? help

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If you had the details on the old hard drive, then they are gone, what happened to the old hard drive? a data recovery professional might be able to get the details out of it but it might cost more than the new version.

Posted on Dec 04, 2008

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Posted on Jan 02, 2017

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