Question about HP LaserJet P2015dn Printer

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Format Board Problems

I has been purchased LaserJet Printer 2015 about one year. Last week we try to install when installation process comes near 94 percentage. the installaiton stopped and one picture and message appeared that your USB cable not attached the pritner. We try again and again but at last we fail. We check our pritner HP Expert man said to me that format board of your pritner is out of order.
Please tell me that the real problems or any problem. I very confused.

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Ok try this..uninstall all drivers for this printer..unplug..reboot...download new updated drivers for hp website....reboot..after reboot..plug in printer..make sure you use a known good usb cable....system should see printer and install new drivers...if not go into control panel and add new printer...if asked for driver location point to where you placed drivers from download.if still confused or need more help contact me or one of our other experts or our online chat.We are always available to assist you with a problem.RICHARDM69

Posted on Dec 05, 2008

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