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Sound problem on my HP desktop

My HP desktop doesn't have any sound during windows shutdown or startup. Also there is no sound while playing a video clip on the internet. I checked all the settings in the sound and audio device (control panel setup) and all looks fine.
Tried updating drivers and it did not help.
CD can play OK. Speaker test is OK - no problems.
My HP is running XP operating system and my sound device is Realtek AC'97.
Another detail: I cannot change the volume setting from my keyboard.
Please help me with this issue.

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Try going into the control panel - Sounds. Find the different items that can have sounds. There you can select a sound and play it. Do you hear it? If so, it's not the computer or card setup. If you don't hear any of the sounds there, it's probably the sound card (either hardware or drivers). The CD plays through the soundcard so it's not likely the hardware.

As to the keyboard control, that's likely HP specific drivers that are missing or wrong. If you reinstalled Windows on this machine - you may not have all the original drivers that came with the machine, especially if you downloaded them from HP support. Sometimes those "special" functions are hard to find.

Hope that gives you something to work with,

Posted on Dec 04, 2008

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