Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Logitech webcam won't work on windows live messenger

Will work on yahoo messenger and skype but not windows live messenger. Each time a cam session is initiated, the receiver gets a message saying that it was declined. The user gets 'we are unable to run video set up'

Any suggestions?

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  • davegnn Mar 09, 2009

    I have exactly the same problem. It began, for me, in Jan 2009. I had been using it; I turned it off, and attempted to return to the webcam. It has not been accepted since then. I have uninstalled/reinstalled the webcam and also, Windows Live Messenger, without results. Yahoo accepts the camera.

  • Anonymous Mar 14, 2009

    It says that my webcam is being used, or it cannot connect. Although it is fully combaitible with every other webcam-using program, it does not seem to work with Windows Live Messenger 2009

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1 Answer

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  • 4 Answers

This could a problem of compatibility. Try to find if your web cam is compatible with windows live messenger for this you have to download from microsoft "amcap.exe". Run it and if you have more than one webcam installed, click the Devices menu and select the one you want to use.
2. Click the Options menu, then click “Video capture Pin.”
3. Under “Color Space/Compression:”, choose one of the following formats:
o RGB 24 (recommend)
o I420
o IYUV
Note: If one of the options above isn’t in the list, then your webcam is not compatible.
Under “Output Size”, choose one of the following:
o 160 x 120
o 320 x 240
Note: If one of the options above isn’t in the list, then your webcam is not compatible.
5. Click OK
6. Close the ampcap application.
7. From your desktop, click ‘Start’ and select ‘Run’.
8. In the run box, type: dxdiag
9. In the confirmation dialog box, click OK.
10. On the System Tab under ‘System Information’, look for DirectX version. Verify that your version is DirectX 9.0. If it is, just click Exit. If your version is older than 9.0 (any lower number), download the latest version of DirectX from Microsoft.

Posted on Dec 09, 2008

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Normal 0 See section C. Windows Live Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have there computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

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The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

C. Windows Live Messenger:
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  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
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Normal 0 See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
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  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
  1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
  2. Next click on Calling and Devices. In the Calling & Devices on the right and set the Microphone and Speakers to the computer Audio Card or sound device installed in the computer.
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  1. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
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Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
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A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
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The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
  1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
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  1. Windows Live Messenger:
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  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
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Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
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The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

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  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
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When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

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Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

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