Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Logitech webcam won't work on windows live messenger

Will work on yahoo messenger and skype but not windows live messenger. Each time a cam session is initiated, the receiver gets a message saying that it was declined. The user gets 'we are unable to run video set up'

Any suggestions?

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  • davegnn Mar 09, 2009

    I have exactly the same problem. It began, for me, in Jan 2009. I had been using it; I turned it off, and attempted to return to the webcam. It has not been accepted since then. I have uninstalled/reinstalled the webcam and also, Windows Live Messenger, without results. Yahoo accepts the camera.

  • Anonymous Mar 14, 2009

    It says that my webcam is being used, or it cannot connect. Although it is fully combaitible with every other webcam-using program, it does not seem to work with Windows Live Messenger 2009

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  • 4 Answers

This could a problem of compatibility. Try to find if your web cam is compatible with windows live messenger for this you have to download from microsoft "amcap.exe". Run it and if you have more than one webcam installed, click the Devices menu and select the one you want to use.
2. Click the Options menu, then click “Video capture Pin.”
3. Under “Color Space/Compression:”, choose one of the following formats:
o RGB 24 (recommend)
o I420
o IYUV
Note: If one of the options above isn’t in the list, then your webcam is not compatible.
Under “Output Size”, choose one of the following:
o 160 x 120
o 320 x 240
Note: If one of the options above isn’t in the list, then your webcam is not compatible.
5. Click OK
6. Close the ampcap application.
7. From your desktop, click ‘Start’ and select ‘Run’.
8. In the run box, type: dxdiag
9. In the confirmation dialog box, click OK.
10. On the System Tab under ‘System Information’, look for DirectX version. Verify that your version is DirectX 9.0. If it is, just click Exit. If your version is older than 9.0 (any lower number), download the latest version of DirectX from Microsoft.

Posted on Dec 09, 2008

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