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Hard drive failure

Hi. My hard drive stopped working and will not reformat or reboot. The cd tray will not open either. I bought a new 80 gig IDE hard drive (Western Digital WD800BB) to swap out with the existing, but the unit will still not work. I only get "hello" on the unit and the background RCA screen on the TV with no menu.

Any suggestions? Thanks so much!

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Thank you for your question. The good part is that Yes, I do have an answer but unfortunately it is not an answer that will fix this issue. The most probable cause of the "HELLO" issue with these devices is the DVD-RW drive. It just simply gives out and the unit (during it's power self test) does not detect a drive on that end of the IDE cable. One way you can verify this is by powering on the unit...listen carefully (puting your ear close to the top of the unit, right over the DVD-RW drive) and first you will hear the Hard Drive spin. On a working unit, you can also hear the the DVD-RW initialize right after the hard drive has reached it's peak revolution (it sounds like a robot waking up from a nightmare). If you only hear the hard drive spinning and nothing else, then you know the culprit. To re-verify, you can connect another hard drive (making sure the master/slave configuration is correct) and the unit should get past the HELLO salutation if indeed the DVD-RW is bad. A solution for this is replacing the DVD-RW drive with another PC drive but aligning it accordingly will be the challenge. Besides that, I hope the "waking up like a robot" comment wasn't too off topic and hope this info helps.

Posted on Dec 05, 2008

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