Question about HP Photosmart C5180 All-In-One InkJet Printer

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HP Photosmart D7360 - Oxc18a0001 Ink System Failure

I have had the Hp Photosmart D7360 for about 3 months and printed approx 4 things from it mainly photos, the ink cartridges are full, I have taken them out and shaken them and replaced back into the printer but no success message "Ink System Failure Oxc18a0001" Are you able to help.

Thanks

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  • 2 more comments 
  • 3 Leg Dog Dec 11, 2008

    I have the same problem. I printed about 10 pictures when I first got it. I let it sit about a year and when I tried to use it again I got that $%^ message.

  • Anonymous Jan 11, 2009

    D7360 Ink System Failure

  • gwen1234 Jan 19, 2009

    HP Photosmart 7360 - Ink System Failure Oxc19ac008. HP tech support was not helpful but did want to charge quite a bit. Unplugged it, removed cartridges, etc. - still doesn't work. Any suggestions would be appreciated.

  • Anonymous Mar 12, 2014

    hp D7360 ink system failure error

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I had the same problem and this is how I fixed it... It is hard to get the cover off (and it's not the top cover, but the one on the right side as facing), but once you do follow the directions below.

- Turn off power and unplug from power source.
- Open right side of printer (looking at the front).
- Disconnect by pulling gently, both white flat ribbon cables off the main circuit board.
- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
- Unplug power source.
- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
- Plug in power source and turn printer on (Printer preparing occurred).

Posted on Jul 11, 2009

  • henrik349
    henrik349 Jun 25, 2012

    It worked like a charm! But saying it was hard getting the cover off is an gross understatement!
    It could have easily gone wrong, but the alternative was a new printer anyhow so I'm happy it worked.

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Solution about ink system failure 0xc18a0001

Posted on Dec 04, 2008

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Found this on another site - it worked for the 7280 so will probably work for this one also:

1. Press and hold the '*' key on the key pad, then press the '#' key and release them both.
2. Enter '123' to enter maintenance mode.
3. Press the right arrow (beside the OK button) until System Configuration menu appears on panel.
4. Press OK two times to clear the error condition, then press "Cancel" until you are back at the top menu.
5. Power off and back on.

Note that I got one further error message, but restarting the printer again resolved it.

Posted on May 20, 2009

  • Pam Duckett Nov 06, 2011

    This worked! thank you

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