Question about Mac Laptops

1 Answer

Macbook pro does not detect digi 002 rack

Hi there. I am running pro tools le 7.3.1 on my macbook pro 2.2GHz Intel Core Duo running mac os x 10.5.5. I have an MBox, MBox 2 and digi 002 rack. MBoxes work fine but the rack is not recognised. When I launch pro tools  with the rack connected a message reads 'Pro Tools hardware is either not installed or used by another program' then the program quits. I have replaced the firewire cable, I have uninstalled and reinstalled the program and I have ensured that other programs such as Ableton Live are not using the hardware but I am getting the same message. Any ideas? With thanks in advance.

Posted by on

  • 3 more comments 
  • jesmorrisy Jan 19, 2009

    Hi there.  I am having the same problem.  It is listed in the hardware menu, however protools gives me an error each time I start up- "Hardware not Connected or turned on"  What should I do?
    Thank you:)

  • Dom Harvey Jan 27, 2009

    Dear everyone who has contributed,

    firstly apologies for no reply from me as I have been away and not checking my mail. Thank you to all of you for your most helpful remarks and suggestions. OK, so cackntosh, following your advice I have now at least got the Mac laptop to recognise the 002Rack hardware in the system profiler under firewire (where it did not recognise it previously). I have also added the device to the Audio Midi setup, but after an initial recognition of the hardware under the audio devices panel, I can't get it to recognise it again. Anyway, the program still won't open with the 002Rack, everything still fine with the MBox2. I guess the only thing to do now is to follow your suggestion to upgrade the protools to 7.4. All a bit frustrating as all the hardware works for protools 7.3.1 with MacOS 10.4.11 on my G4 tower. Hope this makes sense. Anything else that anyone might think of would be a greatly appreciated. Otherwise cheers for now.

  • cackntosh
    cackntosh May 11, 2010

    A few things come to mind. Did you delete all of the associated preferences before re-installing? Another is that Pro Tools LE 7.3.1 is not supported on Leopard. The fact that you could get it to work at all is something as I kept having to shutdown due to a kernel panic until I upgraded to the 'official' Leopard supported release 7.4.2. Of course you'll need 7.4 first but once you upgrade to 7.4.2, the install includes a new Core Audio Driver which will make it recognise your hardware. 

    Also under System Preferences/Other at the bottom, you should see 'Digidesign Digi 002 Rack' when the unit is plugged-in to your firewire input without launching Pro Tools. If it is not being recognised, after a few seconds you will see 'Unable to connect to 'Digidesign Digi Rack 002'. 

    You could also check 'Audio MIDI Set-up' in Utilities. Under the tab 'MIDI Devices' you should see icons called 'IAC Driver', a 'Network' icon, and one for your 'Digidesign Digi 002 Rack' and your 'Digidesign Mbox2', complete with a picture of the likeness of both. (There won't be one for your Mbox 1 because it too is no longer supported.) 

  • Sean Cole
    Sean Cole May 11, 2010

    Did you get this working in the end?

  • Sean Cole
    Sean Cole May 11, 2010

    Hi DomMus2,

    Goto the Apple>AboutThisMac>MoreInfo... and check in Hardware>Firewire if the Digi002 is showing up. Tip: Disconnect all other Firewire equipment first just to make it easier to detect if it is showing up.

    Let me know what it says.



1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Yeah i have an intel imac and had the same problem. I upgraded to pt le 7.4 and now pro tools recognizes the 002 rack and it works fine, but still the core audio manager does not recognize the hardware. It says in "use" when I first turn on the 002 rack, then it says not connected after about 20 seconds. I don't think this really matters though because I have beeen able to do everything fine without having the core audio managr recognizing the 002 rack. I hope that helps

Posted on Jan 20, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Reset button

Hi Terry, Are you wanting to set your computer back?
If so.
You need to boot the system to the Recovery HD. Hold down Command+r key at startup. Open Disk Utility and erase the Macintosh HD. Exit out of DU and select Reinstall Mac OS X. Select Macintosh HD as the place to install to and wait for OS to be downloaded from the net. The computer will restart when the download is finshed and the install will start.

Mar 06, 2015 | Apple 13-inch MacBook - Intel 2.0GHz Intel...

1 Answer

Factory reset button on macbook pro

There is no 'Factory Reset' button as such. If you are running OS 10.7 to 10.10, then you need to start up from the 'recovery' partition (CMD+R) on startup. You will then be able to erase the hard drive using 'Disk Utility' and then re-install the OS.

Mar 06, 2015 | Apple MacBook Pro Laptop Computer with...

1 Answer


Yes anything with a core 2 duo should work. The only requirement that I'm aware of is 64bit processor and Core 2 Duo is just that. Now if it was a Core Duo (or Core Solo) this would not work.

Sep 20, 2014 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

How do i enable popups in SurgeWeb?

Hi, not sure about this app, but if it is web based, I will assume it runs on Safari. Have you enabled popups in Safari? Also, I would try with another browser like Chrome or Firefox. Make sure you are not running any 3 rd party popup blockers!
For future reference, it help us to know a bit more about your Mac, like what OS X is running and Safari version, if it is updated, etc.
Safari 6 OS Mountain Lion Block pop ups and unnecessary content

Aug 05, 2014 | Apple MacBook Pro Laptop Computer with...

1 Answer

Sluggish mac laptop

I recommend using the free CleanMyMac application to clean your system. Moreover, try freeing up hard drive space by removing / backing-up files you no longer need. There is also another free program called OnyX which is also a great maintenance and optimization tool for Mac OS X.

Oct 11, 2013 | Apple MacBook Pro Laptop Computer with...

1 Answer

Does Verizon and/or AT&T have a wireless card for MacBook Pro?

AT&T has the USBConnect Mercury and USBconnect Quicksilver which are both compatible with the MAC OS. You can view these HERE

Dec 15, 2009 | Apple MacBook Pro Laptop Computer with...

1 Answer

Can I upgrade my Macbook Pro to more than 4GB ram?

4GB is the MAX but only 3GB is utilized.
What Os are you running. Tiger Leopard Snow Leopard?

Nov 23, 2009 | Apple MacBook Pro Laptop Computer with...

1 Answer

I have connected my macbook to my tv using mini

Later MacBook (Pro) use a mini-DVI connector that does not pass analog needed for composite or S-video. Was yours ever working? And most DVI connectors do not pass sound as seen by your cabling. You cannot detect display through RCA. You just set it in Sys Prefs :: Displays, try some other settings, although your seem right.
I have a white early-2009 MacBook and mini-DVI to HDMI adapter (monoprice <$10) and HDMI cable and have not connected the TOS-link for sound, yet--just slideshows at 1920x1080. You will get a much better picture digitally. -Ken

Jul 13, 2009 | Apple 13-inch MacBook - Intel 2.0GHz Intel...

Not finding what you are looking for?
Mac Laptops Logo

Related Topics:

6,176 people viewed this question

Ask a Question

Usually answered in minutes!

Top Mac Laptops Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18304 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Josh Whitehead
Josh Whitehead

Level 3 Expert

1146 Answers

Are you a Mac Laptop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides