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Macbook pro does not detect digi 002 rack

Hi there. I am running pro tools le 7.3.1 on my macbook pro 2.2GHz Intel Core Duo running mac os x 10.5.5. I have an MBox, MBox 2 and digi 002 rack. MBoxes work fine but the rack is not recognised. When I launch pro tools  with the rack connected a message reads 'Pro Tools hardware is either not installed or used by another program' then the program quits. I have replaced the firewire cable, I have uninstalled and reinstalled the program and I have ensured that other programs such as Ableton Live are not using the hardware but I am getting the same message. Any ideas? With thanks in advance.

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  • jesmorrisy Jan 19, 2009

    Hi there.  I am having the same problem.  It is listed in the hardware menu, however protools gives me an error each time I start up- "Hardware not Connected or turned on"  What should I do?
    Thank you:)
    Jessica

  • Dom Harvey Jan 27, 2009

    Dear everyone who has contributed,


    firstly apologies for no reply from me as I have been away and not checking my mail. Thank you to all of you for your most helpful remarks and suggestions. OK, so cackntosh, following your advice I have now at least got the Mac laptop to recognise the 002Rack hardware in the system profiler under firewire (where it did not recognise it previously). I have also added the device to the Audio Midi setup, but after an initial recognition of the hardware under the audio devices panel, I can't get it to recognise it again. Anyway, the program still won't open with the 002Rack, everything still fine with the MBox2. I guess the only thing to do now is to follow your suggestion to upgrade the protools to 7.4. All a bit frustrating as all the hardware works for protools 7.3.1 with MacOS 10.4.11 on my G4 tower. Hope this makes sense. Anything else that anyone might think of would be a greatly appreciated. Otherwise cheers for now.

  • cackntosh
    cackntosh May 11, 2010

    DomMus2, 
    A few things come to mind. Did you delete all of the associated preferences before re-installing? Another is that Pro Tools LE 7.3.1 is not supported on Leopard. The fact that you could get it to work at all is something as I kept having to shutdown due to a kernel panic until I upgraded to the 'official' Leopard supported release 7.4.2. Of course you'll need 7.4 first but once you upgrade to 7.4.2, the install includes a new Core Audio Driver which will make it recognise your hardware. 


    Also under System Preferences/Other at the bottom, you should see 'Digidesign Digi 002 Rack' when the unit is plugged-in to your firewire input without launching Pro Tools. If it is not being recognised, after a few seconds you will see 'Unable to connect to 'Digidesign Digi Rack 002'. 



    You could also check 'Audio MIDI Set-up' in Utilities. Under the tab 'MIDI Devices' you should see icons called 'IAC Driver', a 'Network' icon, and one for your 'Digidesign Digi 002 Rack' and your 'Digidesign Mbox2', complete with a picture of the likeness of both. (There won't be one for your Mbox 1 because it too is no longer supported.) 

  • Sean Cole
    Sean Cole May 11, 2010

    Did you get this working in the end?

  • Sean Cole
    Sean Cole May 11, 2010

    Hi DomMus2,

    Goto the Apple>AboutThisMac>MoreInfo... and check in Hardware>Firewire if the Digi002 is showing up. Tip: Disconnect all other Firewire equipment first just to make it easier to detect if it is showing up.

    Let me know what it says.

    Cheers
    Sean
    PiDigital


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Yeah i have an intel imac and had the same problem. I upgraded to pt le 7.4 and now pro tools recognizes the 002 rack and it works fine, but still the core audio manager does not recognize the hardware. It says in "use" when I first turn on the 002 rack, then it says not connected after about 20 seconds. I don't think this really matters though because I have beeen able to do everything fine without having the core audio managr recognizing the 002 rack. I hope that helps

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