Question about Fisher and Paykel Active Smart E522B Bottom Freezer Refrigerator

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F & P Fridge/Freezer Model N395B freezing under vege bins

The channel (in the fridge compartment) that collects the water and then drains it is freezing up (including the drain) and causing any additional water to overflow from the channel and run down the back face of the fridge and then freeze under the vege bins. I have just defrosted the fridge but it looks like it is going to do it again. I did notice (the first time it froze) that a horizontal steel bar had slipped down from behind the plastic panel above the channel and was touching the water/ice in the channel but I have now pushed this up behind the panel out of view.
Any Solutions?

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  • Hamelin Hall Jan 14, 2009

    I also have water and ice under the vegetable drawers. Any solution?

  • Anonymous Jan 25, 2009

    I have the same problem. Water seems to be coming down the back of the fridge and pooling in the tray above the F&V, and freezing under the F&V containers. Sick of water everywhere, and F&V freezing.

  • ger2 Mar 06, 2009

    I also have this problem - I think it can be an ongoing problrm with these fridges but I wold love a solution.

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While staying with a friend that had this problem we assaulted the fridge. Pulling everything we could apart. After finding this link http://www.stokes-aus.com.au/StokesAP/Manufacturer_Info/FP/FRIDGES/517579%20%20Series%20R%20N308R,308XR,325TR,369BR,375TR,395BR,400HR,4.pdf which had a parts list similar to the fridge we had. Pulled out the Defrost timer paragon located next to the compressor. After giving it a good shake it started making ticking sounds again. It appears that it is semi-faulty in our case and had stopped working.

Posted on Oct 30, 2009

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Hi I have an active smart fridge/freezer - the green lights are working, have replaced both fans one in product compartment and the one in freezer compartment - door seals have been replaced - Even the sensor has been replaced. freezer works but the fridge wont get cold and the both fans won't work.

fridge was turned off for one month due to a hurricane we had last year and power failure. I have replaced everything I have been told to replace.During the hurricane the fridge was beepiong and green lights kept flashing so I turned it off.

Can someone please tell me how to fix it.

Thanks Lovina

Posted on Apr 14, 2011

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Is your evaporator clipped back properly? If not you can dispense with the decorative evaporator cover trim and just order 2 clips (part number 874401) from F&P and push them in firmly (pushing the bottom of the evaporator plate back at the same time), then the water will drain down into the collector as it is supposed to.

Posted on Feb 01, 2011

  • Symeko Jochinke Nov 22, 2012

    Is the element behind the plate suppose to sit above these clips or below?

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I have exactly the same problem. On top of that the freezer is only cooling to -4C. No idea why.

Posted on Jan 07, 2009

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My F&P did the same thing for ages and ages. I tried cleaning out the drain hole many times, even with warm water - still refroze water down the back of the fridge and underneath the veggie bins. The advice from fridge repairers was it needed regassing but can't be regassed though because it's the old type of gas which isn't used any more. Repairer's further advice - take it to the dump!

Posted on Sep 01, 2009

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For the last 4 months water has collected in and under produce bins where is freezes if not mopped up. I've tried pulling items away from shelf vents. Could a drain be clogged?


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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
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However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
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(and it WILL, at some point) you can fix
it yourself. My 26 year old fridge was leaking
and I fixed it completely. It is a Kenmore
top freezer, bottom refrigerator model.

In the good old models, one had to defrost the
fridge every few months manually.

In the recent models, the fridge defrosts automatically,
once or twice a day, and the water is supposed to drain
down a long drain tube into a pan located at the bottom of
the fridge. This collected water in the pan evaporates
by the heat under the fridge.

Now the drain tube can get clogged, by food debris and/or
ice. Thus when the water cannot drip through the drain tube
the water drips inside the fridge.

The drain tube is located behind the fridge, which is pretty
easy to take it out and clean. However usually the clog is
not in the long tube but in the connector assembly located
in the backside of the fridge that leads to the long drain tube.

To get to the connector assemble, you need to unscrew and
take out the back panel of the freezer compartment. You would
see the evaporator coil and a tray under the coil where the water
is supposed to drip through. If you find the tray completely frozen
with ice, let it melt off. To speed up melting, you may blow
hot air via a hair dryer. Once the ice is clear, you should see
a drain hole in the middle of the tray. This could be clogged,
which needs to be unclogged.

Next unscrew and open the thermostat control assembly located
in the inside of the back of the refrigerator compartment just above
the light bulb fixture. Once you take the take the cover off (you will
also have to take the knobs out) you will see a small tray cup about
2" x 2" x 1/2" into which water from the top freezer compartment
drain hole is supposed to drain. Pull out the tray cup, and if clogged,
unclog it, clean it and put it back.

To check if the drain works ok, pour some water on the tray
under the evaporator coil (top freezer compartment) and see if it
immediately drains into the tray located at the bottom of the fridge
at the floor level. If it does, you got it; and you can assemble things
back in the reverse order you took the pieces apart.

Needless to say, use a vacuum cleaner with a long suction tube to clean
out all the collected mess under the fridge. No matter how good
your housekeeping is, the bottom of the fridge will be full of dust.
With lot of patience (I mean lots of it) you should be saving hundreds of dollars.
If you still have problems e-mail me at walkhill@cox.net

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