Question about Fisher and Paykel Active Smart E522B Bottom Freezer Refrigerator

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F & P Fridge/Freezer Model N395B freezing under vege bins

The channel (in the fridge compartment) that collects the water and then drains it is freezing up (including the drain) and causing any additional water to overflow from the channel and run down the back face of the fridge and then freeze under the vege bins. I have just defrosted the fridge but it looks like it is going to do it again. I did notice (the first time it froze) that a horizontal steel bar had slipped down from behind the plastic panel above the channel and was touching the water/ice in the channel but I have now pushed this up behind the panel out of view.
Any Solutions?

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  • Hamelin Hall Jan 14, 2009

    I also have water and ice under the vegetable drawers. Any solution?

  • Anonymous Jan 25, 2009

    I have the same problem. Water seems to be coming down the back of the fridge and pooling in the tray above the F&V, and freezing under the F&V containers. Sick of water everywhere, and F&V freezing.

  • ger2 Mar 06, 2009

    I also have this problem - I think it can be an ongoing problrm with these fridges but I wold love a solution.

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While staying with a friend that had this problem we assaulted the fridge. Pulling everything we could apart. After finding this link http://www.stokes-aus.com.au/StokesAP/Manufacturer_Info/FP/FRIDGES/517579%20%20Series%20R%20N308R,308XR,325TR,369BR,375TR,395BR,400HR,4.pdf which had a parts list similar to the fridge we had. Pulled out the Defrost timer paragon located next to the compressor. After giving it a good shake it started making ticking sounds again. It appears that it is semi-faulty in our case and had stopped working.

Posted on Oct 30, 2009

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Hi I have an active smart fridge/freezer - the green lights are working, have replaced both fans one in product compartment and the one in freezer compartment - door seals have been replaced - Even the sensor has been replaced. freezer works but the fridge wont get cold and the both fans won't work.

fridge was turned off for one month due to a hurricane we had last year and power failure. I have replaced everything I have been told to replace.During the hurricane the fridge was beepiong and green lights kept flashing so I turned it off.

Can someone please tell me how to fix it.

Thanks Lovina

Posted on Apr 14, 2011

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Is your evaporator clipped back properly? If not you can dispense with the decorative evaporator cover trim and just order 2 clips (part number 874401) from F&P and push them in firmly (pushing the bottom of the evaporator plate back at the same time), then the water will drain down into the collector as it is supposed to.

Posted on Feb 01, 2011

  • Symeko Jochinke Nov 22, 2012

    Is the element behind the plate suppose to sit above these clips or below?

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I have exactly the same problem. On top of that the freezer is only cooling to -4C. No idea why.

Posted on Jan 07, 2009

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My F&P did the same thing for ages and ages. I tried cleaning out the drain hole many times, even with warm water - still refroze water down the back of the fridge and underneath the veggie bins. The advice from fridge repairers was it needed regassing but can't be regassed though because it's the old type of gas which isn't used any more. Repairer's further advice - take it to the dump!

Posted on Sep 01, 2009

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Posted on Jan 02, 2017

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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick. Another trick one can use is to connect a copper tube wire with one end going into the drain hole then attach the other end to the heater wrap it around heater a few times. That will take care of the drain problem when it comes to ice build up but not food build up.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.
God is so good: so this is why I give free advice so please thank him not me.







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Self-defrosting refrigerators dispose of the water generated during the defrost cycle, usually via a tube or channel that directs the water to a pan at the bottom of the refrigerator. From the pan, the water normally evaporates. .

If the tube or channel is clogged or obstructed, the water backs up and leaks into the inside of the refrigerator compartment. Then the water builds up at the bottom, inside of the refrigerator. When the water has built up for a time it may spill out of the front of the door opening. To fix this problem, clear the drain tube or channel and allow the defrost water to flow down to the drain pan.You can use a hair dryer and remove the ice buildup

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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.

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http://ask.metafilter.com/68706/Why-does-my-fridge-create-a-pond-inside

Frost free fridges in correct working order do not need to be defrosted, not even once a year. This problem is also completely fixable with at most a couple hours labour.

Water in the bottom of the fridge is caused by three things:
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Your drain pan is located in your freezing compartment of your fridge. It collects the condensate that is melted off the refrigeration coil by the defrost heaters. It directs the water to the drain tube system which takes it to the outside of the fridge where it is evaporated, often with an assist from the waste heat from the condenser.

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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick. Another trick one can use is to connect a copper tube wire with one end going into the drain hole then attach the other end to the heater wrap it around heater a few times. That will take care of the drain problem when it comes to ice build up but not food build up.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.
God is so good: so this is why I give free advice so please thank him not me.






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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.

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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
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Freezer /fridge water/ice in fridge and or freezer

Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.

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Hi David
In the freezer compartment - under the panel where the water / ice is collecting - towards the back - is a small pan. The pan collects the water when the defroster cycles on to melt ice & frost that collects on the cold coil behind the back wall panel. The pan has an opening with a small tube connected that allows the water to drain out to the larger pan on the floor under the fridge.
If the tube is clogged, the water will not drain and will eventually freeze. Every time the defrost comes on, some of this water will collect under the panel and drip into the fridge compartment if the drain remains frozen.
You will need to clear any obstruction in the drain tube with a short, flexible snake. Access it from the freezer compartment. Remove any built up ice and make sure the pan has not been bent or damaged in such a way that it will no longer allow the water to get to the drain tube. If the tube is clogged due to ice, you will have to thaw it out first. Squirt hot water down the tube to do this quickly - I used a turkey baster and towels in the freezer with excellent results. After the ice has been cleared - use the snake to make sure the tube is open. Replace / repair parts as needed.
After clearing, pour some water down the tube to check for flow. If flowing, empty the drain pan on the floor under the fridge. Next, mix up about 6 to 8 ounces of a 10% bleach + 90% water solution to pour into the drain you cleared. This will kill any biological (mold, etc.) blockage in the tube. Empty the drain pan on the floor under the fridge again - but be extra careful as it has bleach in it.
My fridge did this to me several times before I figured out that ice was blocking my drain. I got a piece of #10 copper wire - long enough to hang from something above (coil, heater, etc.) in the coil compartment down about 4 - 6 inches into the drain tube. Doing this allows the warm air from the heated space during defrost cycles to be conducted down the copper wire into the drain tube - making it it impossible to freeze up. It works perfectly! I recommend a #12 or 10 copper wire, but aluminum works well too. I'd stay away from steel or anything that can corrode - because it will.
Good luck!

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