Question about Kenwood DDX-6019 Car DVD Player

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New DDX-6019 I am having an issue with my DDX6019 that is newly installed. I can not get a disk to load (easily anyway) or eject. I got a CD to play, but not a DVD. It trashed both though by etching a groove about 2" out form center. I've heard that tehre is a shipping screw possibly that needs to be removed that could be causing the problems. Can anyone tell me where to find this on this unit? Thanks!

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I'd say something has came loose or foreign material gotten in. Never heard of a shipping screw inside a unit.

Posted on Sep 24, 2008

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Haha ok shipping screw in a double din unit i have never seen before but in dual which is a big pos. but there should and will not ever be a screw that holds the laser in on a double din unit because the laserated in the very middle of the player on these models. sounds like you have a defective driver so i would try and get it exchanged or call kenwood

Posted on Apr 20, 2008

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