Question about HP Webcam for Notebooks

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I cant load or start up my HPwebcam that is built in to my laptop

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  • see_mekdy Dec 04, 2008


    • i cann't load the software

    • i cann't use my web camera on my laptop

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1. Check whether you are able to see the webcam entry in device manager ( under imaging devices)
2. If the device is not detected perform the following:

Step 1 : Disconnect the power cable and external devices form the notebook.
Step 2 :Turn off the notebook.
Step 3 : Now turn the notebook upside down. You will see a latch. Move the latch to the extreme right and left.
Step 4 : Now you please remove the battery .
Step 5 : Press and hold the power button for 30 seconds.
This will drain out the static electricity from the notebook.
Step 6 : Now connect the Ac Adapter to the notebook (please do not insert the battery), and turn on the notebook

Even if the device is not detected, reinstall the operaitng system.

If the device is detected, uninstall the drivers and reinstall them from recovery manager.

Here is the link where you can get the instructions to reinstall the drivers from recovery manager in vista:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00807369&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

For windows 7:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01835735&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

I hope the issue will be resolved. Good Luck

Posted on Jul 27, 2010

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