Question about VeriFone Omni 3700

2 Answers

Can't process health savings account debit cards

We are a medical facility using a hypercom t7plus and it will not process any type of a health savings account card. I have spoken with our processing company many times and get a different answer each time but nothing seems to work. Is it the terminal or the processing that has the glitch?

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  • s_summit Jan 20, 2009

    They tried to change the SIC code and it didn't help. I have checked with other medical offices and some are having the same problem and some have no problems at all.

  • URKEL420 May 11, 2010

    They have to change your SIC code in the back enD (the processor)and that should fix it


  • custom_trans May 11, 2010

    If the processing company is giving you the run around, then it is most likely that they are the problem. Otherwise, they could just replace the equipment or the software and get you running. Can you ask any other medical offices if they are having the same problem with that processing company?

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Health savings cards like flex cards are special cards. Generaly the processing compnay needs to mark othe box set for private label cards. If your processing company has already done this. The next step would be to call the 1-800 number on the back of the card ask them what the bin ranges are or if you need to submit any special info to your processing company in order to process the card. Once you have obtain the info contact your processing company again ask to speak to a supervisor or a Senior Tech inform of the info you obtain from the card company.

Posted on Mar 25, 2009

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The GE health cards are like any other credit card processor. Their files sit on File group 2 on your unit which if it is the Omni 3700. The reason it is not working on the Hypercom its because that only can hold one processor. GE Flex health cards are also a credit card processor so they are in competition with your merchant account provider. The health cards can only be run by the terminal that GE provides. In short you will have to use 2 machines. If you want to run both health cards and CC on 1 machine then you have to choose the GE merchant account. Greenlight Payments, Inc 1.800.448.2038

Posted on Dec 01, 2009

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