Question about Logitech Marble Mouse PS2/USB MSLO904360

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Marble mouse problems

I am having extreme problems with my computer mouse. It is behaving very erratic. This problem started about a week ago. My mouse just freezes and will not move. Once I disconnect it from the USB port and reconnect it then it will work for a little while but ultimately freezes and will not move just as before. I have a Logitech Marble Mouse which is less than two months old. I exchanged it for a new one, thinking the old one was defective, but the same problem occurs. I even tried to switch back to my original mouse but that does not work either. I have no idea what is the problem and I have attempted the troubleshooting tips from the Help and Support Center on my PC but it cannot solve the problem. I would appreciate any help with this matter. Thank you.

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Re: marble mouse problems

I have a problem like this with the marble mouse ... relatively easy workaround for me is if I simply grab the trackball with my fingers, lift it slightly out of its cradle, and put it back down, it starts working again. It would be better if there were some way to prevent it from freezing in the first place.

I had another marble mouse a couple years ago that did not have this problem. Eventually one of its button switches went bad so I had to replace the mouse. This is the replacement.

Posted on Nov 11, 2008

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How to make a optical mouse work better?

Your mouse is an important part of your computer system, and when that mouse has problems it is important to get them resolved as quickly as possible.

There are a number of things that can cause a mouse pointer to behave erratically, and it is important to work through each of those possible causes one by one.

Change the batteries if you are using a wireless mouse.

The batteries in a wireless mouse will generally last a long time, especially if you use rechargeable batteries.

But once the battery power begins to decline, the batteries will lose power very rapidly.

If you are using a wireless mouse and the cursor begins to stutter and jump, chances are that changing the batteries will resolve the issue.

Move the wireless transmitter to another USB port.

Problems with the wireless transmitter can cause the mouse pointer to stutter and jump. Moving the transmitter to another port will often resolve this issue.

Right-click on the "My Computer" icon on your computer's desktop, and choose "Properties" from the menu.

Click on the "Hardware" tab, and click the "Device Manager" button.

Navigate to the mouse entry in the list of hardware devices, right-click and choose "Update Driver" from the menu.

Allow your operating system to search for and install the most recent driver for your model mouse.

Clean the mouse surface thoroughly if you are not using a mouse pad.

If you are using a mouse pad, shake any dust or dirt off of it to make sure the surface is perfectly smooth.

Any imperfections in the surface could cause the mouse pointer to behave erratically.

To clean the mouse surface, hold a clean cloth over the opening of a bottle of isopropyl alcohol and soak the cloth.

Then, go over the entire surface with the alcohol-soaked cloth and allow the surface to dry before attempting to use the mouse again.

Click on the "Start" button, and choose "Control Panel" from the menu.

Double-click the "Mouse" icon, and click the "Mouse Pointer" tab.

Adjust the speed of the mouse.

If the mouse speed is set too fast, it can cause the mouse pointer to stutter or hiccup.

It may take a few tries to get the speed just right, so just move the slider and test each new setting

I have found that the best way to adjust your mouse settings is to create a control panel in your bottom toolbar scroll to the bottom of your screen right click you will see an array of options select the toolbar option then select desktop

then you will see the desktop in the bottom toolbar select the 2 >>arrow heads then all control panel items then select mouse this is in WINDOWS 7

in XP you will have to select the new toolbar option once you have that a browse option select my computer then control panel then a control panel option will be in the bottom toolbar

Hope this helps

Nov 04, 2012 | Keyboards & Mice

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My wired-in mouse is suddenly erratic or"bumpy" and does not glide smoothly across the screen as it should. Instead, it is jerky and stops travel toward right side. What should I do to correct this...

first check bottom and unscrew ball and replace to ensure nothing is stuck to the mouse. then ensure nothign is wrong with the wire. Lastly, go to start, contol panel, and mouse and there may be some settings you need to change.

Jun 22, 2010 | Compaq 143315-B21 Mouse

1 Answer

Mouse behaving erratically

1. uninstall the mouse and then reinstall the mouse by restarting the PC. Upon restart the mouse should be detected as new hardware and reinstall properly and this should correct the practice behavior of the mouse.
If not then you have a mouse with faulty electronics and needs replacement.

Apr 19, 2010 | Logitech Cordless Mouse

1 Answer


If the mouse is only a week or so old, you can still return it or have it replaced under warranty if need be.
First, go into the device manager and uninstall the mouse, then disconnect the receiver unit ad reboot the computer. Then plus the receiver back in and the computer should reinstall the needed controls for it.
if the mouse is not moving at all, check the batteries, they can go dead sitting on shelves.
Last shot is to contact Belkin at 1 800 2BELKIN or email at this address: and complete the selection.

May 17, 2009 | Belkin Keyboards & Mice

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Logitech Marble Mouse became erratic then stopped

Nope have to throw it away and buy another. I've had this same problem every 3-4 months: works fine then it disappears from device manager then it works again at random. I end up replacing it after my curser stops moving for minutes at a time. After a few months the replacement does the same thing. My 5th replacement will be Kensington, Logitech apparently sucks

Apr 11, 2009 | Logitech Marble Mouse Trackball

1 Answer

Mouse behaving erratically

try system restore from Accessories-sysstem tools when it was working fine or try uninstalling and reesinstalling the mouse driveers.

Feb 03, 2009 | Logitech Cordless Mouse

1 Answer


When this behavior is observed when using a Logitech product withinWindows® XP, it may be caused by a feature within Windows called"enhanced pointer precision". This feature may conflict with Logitech's software, causing the erratic movement. Enhanced pointerprecision became available in Service Pack 2 and therefore is notapplicable in any version of Windows® XP without Service Pack 2installed. For more information on enhanced pointer precision,please click HERE. If this link does not work, then you should go to Microsoft and search for Knowledge Base article 895550.

Please see these articles from the Logitech database for possible troubleshooting tips as well:

Troubleshooting: Erratic Cursor Movement in Optical Mice and Trackballs

Mouse cursor is uncontrollable or behaves erratically

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>- --> Interference with Cordless Products

Download latest version of software

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. – I would greatly appreciate a FixYa!rating if the solution I provided fixed or helped you resolve your problem.

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Nov 27, 2008 | Logitech Cordless Mouse

1 Answer

Erratic Logitech cordless optical mouse

ive had the mx700 for two years and im very comfortable with it.
I think you problem lies not with the mouse or the driver, but rather the mousepad.
Since the mx700 is not a lasermouse, but "only" optical, it still needs a decent pad to work flawlessly.
Ive had problems with these kind of mice using blank paper, magazines or tablesurfaces.
Try to get a real mousepad from somewhere (should be really cheap), that should do the trick =)

I upgradet to a razer diamondback later which is a laser mouse (1600dpi, while optical mice (with the red light) have 800dpi). Some ppl say that this is too much, and not needed (you can get even higher specs =) but i felt a world of difference, it just works everywhere! (except for mirrors and glas =)

Feb 11, 2008 | Logitech MX700 CORDLESS OPTICAL MOUSE...

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Marble Mouse Preferences Problem

Try Normal 0 Go to Control Panel and click on the Mouse icon. When the window opens showing the mouse, select the button you want to change and click on the drop down and set as desired.
Hope this helps. Bud

Oct 28, 2007 | Logitech Marble Mouse PS2/USB MSLO904360

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