Question about Office Equipment & Supplies
1. Remove the rear access door and the rear panel. The panel is held in
place by two T10 Torx head screws. There is also a hidden latch near
the bottom on the right and left side of the rear panel, a bit tricky
to unlatch but patience will prevail.
2. Looking from the rear, disconnect the three cables on the left. Take note of how the two ribbon style cables are plugged in because they can be rotated 180 degrees when replugged.
3. Open the printer as if you are going to change the cartridges, then release the latches on the left and right and the scanner will rotate upward and lift off.
4. There are several T10 screws (they are obvious) that need to be removed and the rest of the case, a top and the two side covers, will come off.
or go for service...
Posted on Dec 04, 2008
Hi and welcome to FixYa,
The carriage jam error indicates that there is blockage along the path of the printhead. If there is none and yet the warning message persist, then most likely, the encoder strip is smudged. The encoder strip is the long narrow clear plastic strip that guides and tells the printer where it is. It would have small bars almost like barcodes for this purpose. It the "barcodes" or the clear window in between is blocked, smudged with ink or absent, the the print head cannot move and will conclude that it is jammed.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.
Posted on Dec 03, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
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